Renewal certificate button informs of error

Hello,
I have received e-mails with a Let’s Encrypt certificate renewal notification. I tried renewing the SSL certificate in the controlpanel at mijnhostingpartner.nl but when pushing the renewe certificate button I always receive the same error notification. What to do? The certificate expires on the 1st of October…

My domain is: igualingua.be

I ran this command: SSL renewe certificate button on my hosting control panel

It produced this output: error notifcation “Error installing certificate; LETS_ENCRYPT_INSTALL:Object reference not set to an instance of an object.”

My web server is (include version): My SQL 5.x, SQL server 2012

The operating system my web server runs on is (include version): ??

My hosting provider, if applicable, is: hostingcompany.nl

I can login to a root shell on my machine (yes or no, or I don’t know):?

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): mijnhostingpartner.nl

You’ll probably have better luck bringing this up in a support issue with your hosting provider. That error is their application crashing - nobody here has any access to whatever code they’re running to attempt issuing these certificates.

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