Renew giving problem

Hi,
my certificate will expire in next 9 days. so today i try to renew, but i got error. can you help me to renew my certificate. This is the screenshot of error message and the page.

From ns3613143.ip-51-255-70.eu
From ns3613143.ip-51-255-70.eu

we are using plesk cpanel.

Thanks

Hi @ravi2432

you have ipv4- and ipv6 addresses ( https://check-your-website.server-daten.de/?q=minimx.fr ):

Host T IP-Address is auth. ∑ Queries ∑ Timeout
minimx.fr A 51.255.70.76 yes 1 0
AAAA 2001:41d0:1:1b00:37:187:249:227 yes
www.minimx.fr A 51.255.70.76 yes 1 0
AAAA yes

But your ipv6 doesn’t work:

Domainname Http-Status redirect Sec. G
http://minimx.fr/
51.255.70.76 302 http://www.minimx.fr/ 0.123 D
http://www.minimx.fr/
51.255.70.76 301 https://www.minimx.fr/ 0.190 A
http://minimx.fr/
2001:41d0:1:1b00:37:187:249:227 -14 10.027 T
Timeout - The operation has timed out
https://minimx.fr/
51.255.70.76 302 http://www.minimx.fr/ 0.337 F
https://www.minimx.fr/
51.255.70.76 302 https://www.minimx.fr/en/ 0.450 B
https://minimx.fr/
2001:41d0:1:1b00:37:187:249:227 -14 10.023 T
Timeout - The operation has timed out
https://www.minimx.fr/en/ 200 0.923 B
http://minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
51.255.70.76 302 http://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de?controller=404 0.123 D
Visible Content:
http://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
51.255.70.76 301 https://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de 0.120 A
Visible Content:
http://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de?controller=404 301 https://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de?controller=404 0.164 A
Visible Content:
http://minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
2001:41d0:1:1b00:37:187:249:227 -14 10.027 T
Timeout - The operation has timed out
Visible Content:
https://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de 404 0.700 A

You see, there are timeouts checking a file under http + /.well-known/acme-challenge.

Letsencrypt prefers ipv6, so this is critical.

  • Fix your ipv6 (or)
  • remove the ipv6 dns entry, create a certificate, then fix the ipv6
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