Renew giving problem

[ravi2432]

Hi,
my certificate will expire in next 9 days. so today i try to renew, but i got error. can you help me to renew my certificate. This is the screenshot of error message and the page.

we are using plesk cpanel.

Thanks

[JuergenAuer]

Hi @ravi2432

you have ipv4- and ipv6 addresses ( https://check-your-website.server-daten.de/?q=minimx.fr ):

Host	T	IP-Address	is auth.	∑ Queries	∑ Timeout
minimx.fr	A	51.255.70.76	yes	1	0
	AAAA	2001:41d0:1:1b00:37:187:249:227	yes
www.minimx.fr	A	51.255.70.76	yes	1	0
	AAAA		yes

But your ipv6 doesn’t work:

Domainname	Http-Status	redirect	Sec.	G
• http://minimx.fr/
51.255.70.76	302	http://www.minimx.fr/	0.123	D
• http://www.minimx.fr/
51.255.70.76	301	https://www.minimx.fr/	0.190	A
• http://minimx.fr/
2001:41d0:1:1b00:37:187:249:227	-14		10.027	T
Timeout - The operation has timed out
• https://minimx.fr/
51.255.70.76	302	http://www.minimx.fr/	0.337	F
• https://www.minimx.fr/
51.255.70.76	302	https://www.minimx.fr/en/	0.450	B
• https://minimx.fr/
2001:41d0:1:1b00:37:187:249:227	-14		10.023	T
Timeout - The operation has timed out
• https://www.minimx.fr/en/	200		0.923	B
• http://minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
51.255.70.76	302	http://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de?controller=404	0.123	D
Visible Content:
• http://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
51.255.70.76	301	https://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de	0.120	A
Visible Content:
• http://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de?controller=404	301	https://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de?controller=404	0.164	A
Visible Content:
• http://minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
2001:41d0:1:1b00:37:187:249:227	-14		10.027	T
Timeout - The operation has timed out
Visible Content:
• https://www.minimx.fr/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de	404		0.700	A

You see, there are timeouts checking a file under http + /.well-known/acme-challenge.

Letsencrypt prefers ipv6, so this is critical.

• Fix your ipv6 (or)
• remove the ipv6 dns entry, create a certificate, then fix the ipv6