Renew Error on nextcloud server

Hi guys,

i tried to renew my cert, but i ran always in an error:

Attempting to renew cert ( from /etc/letsencrypt/renewal/ produced an unexpected error: The manual plugin is not working; there may be problems with your existing configuration.
The error was: PluginError(‘An authentication script must be provided with --manual-auth-hook when using the manual plugin non-interactively.’,). Skipping.
All renewal attempts failed. The following certs could not be renewed:

  • /etc/letsencrypt/live/ (failure)*
    1 renew failure(s), 0 parse failure(s)

I ran this command:
sudo certbot renew --dry-run

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is 0.28

i searched trought the forum, but every solution i found didn’t work for me.

i hope someone can help mit to get back on track


If you used --manual to create your certificate (without any automation hooks), you can’t use the renew command.

You have to use the same --manual process you used the first time.


thx, can you write me the command, i installed the complete serve with a provided script.

If you used a script, then you’d have to refer to the script.

You might have used:

certbot certonly -a manual --preferred-challenges dns -d

but I have no way to know.

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now i get that error

Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator manual, Installer None
Cert is due for renewal, auto-renewing…
Renewing an existing certificate
Performing the following challenges:
dns-01 challenge for

NOTE: The IP of this machine will be publicly logged as having requested this
certificate. If you’re running certbot in manual mode on a machine that is not
your server, please ensure you’re okay with that.

Are you OK with your IP being logged?

(Y)es/(N)o: Cleaning up challenges
An unexpected error occurred:
Please see the logfiles in /var/log/letsencrypt for more details.

in the Log file ist only the entry

2019-03-07 11:23:22,111:DEBUG:certbot.error_handler:Calling registered functions
2019-03-07 11:23:22,111:INFO:certbot.auth_handler:Cleaning up challenges
2019-03-07 11:23:22,111:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File “/usr/bin/certbot”, line 11, in
load_entry_point(‘certbot==0.28.0’, ‘console_scripts’, ‘certbot’)()
File “/usr/lib/python3/dist-packages/certbot/”, line 1340, in main
return config.func(config, plugins)
File “/usr/lib/python3/dist-packages/certbot/”, line 1225, in certonly
lineage = _get_and_save_cert(le_client, config, domains, certname, lineage)
File “/usr/lib/python3/dist-packages/certbot/”, line 116, in _get_and_save_cert
renewal.renew_cert(config, domains, le_client, lineage)
File “/usr/lib/python3/dist-packages/certbot/”, line 305, in renew_cert
new_cert, new_chain, new_key, _ = le_client.obtain_certificate(domains, new_key)
File “/usr/lib/python3/dist-packages/certbot/”, line 335, in obtain_certificate
orderr = self._get_order_and_authorizations(, self.config.allow_subset_of_names)
File “/usr/lib/python3/dist-packages/certbot/”, line 371, in _get_order_and_authorizations
authzr = self.auth_handler.handle_authorizations(orderr, best_effort)
File “/usr/lib/python3/dist-packages/certbot/”, line 75, in handle_authorizations
resp = self._solve_challenges(aauthzrs)
File “/usr/lib/python3/dist-packages/certbot/”, line 132, in _solve_challenges
resp = self.auth.perform(all_achalls)
File “/usr/lib/python3/dist-packages/certbot/plugins/”, line 155, in perform
File “/usr/lib/python3/dist-packages/certbot/plugins/”, line 182, in _verify_ip_logging_ok
if display.yesno(msg, cli_flag=cli_flag, force_interactive=True):
File “/usr/lib/python3/dist-packages/certbot/display/”, line 218, in yesno
File “/usr/lib/python3/dist-packages/certbot/display/”, line 85, in input_with_timeout
raise EOFError
2019-03-07 11:23:22,117:ERROR:certbot.log:An unexpected error occurred

It seems that you are not responding to the questions Certbot is asking you, e.g.

Are you OK with your IP being logged?

or there is some problem with your terminal where your response is not being detected.

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i saw it, i didn’t realise that i can’t do it over the webadmin console thx for help

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problem solved - thx @_az

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