Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: Sourcesinfo.com
I ran this command: certbot renew and also certbot renew --pre-hook “service apache24 stop” --post-hook “service apache24 start”
It produced this output:
certbot renew --pre-hook “service apache24 stop” --post-hook "service apache24 start"
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Processing /usr/local/etc/letsencrypt/renewal/sourcesinfo.com.conf
Cert is due for renewal, auto-renewing…
Plugins selected: Authenticator webroot, Installer None
Running pre-hook command: service apache24 stop
Output from service:
Stopping apache24.
Waiting for PIDS: 2026.
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for sourcesinfo.com
http-01 challenge for ecurealestate.com
http-01 challenge for genesyscare.com
http-01 challenge for uxsources.com
Waiting for verification…
Cleaning up challenges
Attempting to renew cert (sourcesinfo.com) from /usr/local/etc/letsencrypt/renewal/sourcesinfo.com.conf produced an unexpected error: Failed authorization procedure. uxsources.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://uxsources.com/.well-known/acme-challenge/PaT_htu3uXuZq_Cg24oGWo8myLhYSkFsqyIHEU0av08: Connection refused, genesyscare.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://genesyscare.com/.well-known/acme-challenge/JJY9MUrI4SI5xpFJ_3t9mEu2i5UyolIpv7fqqfAKg2o: Connection refused, ecurealestate.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://ecurealestate.com/.well-known/acme-challenge/0Om_CaOI2O1xnzB7GxaggwGsxEy3rmzuPuvVF_t1Axs: Connection refused, sourcesinfo.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://sourcesinfo.com/.well-known/acme-challenge/bMLrZcEW3Y6_DQMddA30WGY8k0sudsR5NFDVeiQq6IU: Connection refused. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/usr/local/etc/letsencrypt/live/sourcesinfo.com/fullchain.pem (failure)
All renewal attempts failed. The following certs could not be renewed:
/usr/local/etc/letsencrypt/live/sourcesinfo.com/fullchain.pem (failure)
Running post-hook command: service apache24 start
Output from service:
Performing sanity check on apache24 configuration:
Starting apache24.
Error output from service:
Syntax OK
1 renew failure(s), 0 parse failure(s)
certbot renew --pre-hook “service apache24 stop” --post-hook "service apache24 start"
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Processing /usr/local/etc/letsencrypt/renewal/sourcesinfo.com.conf
Cert is due for renewal, auto-renewing…
Plugins selected: Authenticator webroot, Installer None
Running pre-hook command: service apache24 stop
Output from service:
Stopping apache24.
Waiting for PIDS: 2026.
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for sourcesinfo.com
http-01 challenge for ecurealestate.com
http-01 challenge for genesyscare.com
http-01 challenge for uxsources.com
Waiting for verification…
Cleaning up challenges
Attempting to renew cert (sourcesinfo.com) from /usr/local/etc/letsencrypt/renewal/sourcesinfo.com.conf produced an unexpected error: Failed authorization procedure. uxsources.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://uxsources.com/.well-known/acme-challenge/PaT_htu3uXuZq_Cg24oGWo8myLhYSkFsqyIHEU0av08: Connection refused, genesyscare.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://genesyscare.com/.well-known/acme-challenge/JJY9MUrI4SI5xpFJ_3t9mEu2i5UyolIpv7fqqfAKg2o: Connection refused, ecurealestate.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://ecurealestate.com/.well-known/acme-challenge/0Om_CaOI2O1xnzB7GxaggwGsxEy3rmzuPuvVF_t1Axs: Connection refused, sourcesinfo.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://sourcesinfo.com/.well-known/acme-challenge/bMLrZcEW3Y6_DQMddA30WGY8k0sudsR5NFDVeiQq6IU: Connection refused. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/usr/local/etc/letsencrypt/live/sourcesinfo.com/fullchain.pem (failure)
All renewal attempts failed. The following certs could not be renewed:
/usr/local/etc/letsencrypt/live/sourcesinfo.com/fullchain.pem (failure)
Running post-hook command: service apache24 start
Output from service:
Performing sanity check on apache24 configuration:
Starting apache24.
Error output from service:
Syntax OK
1 renew failure(s), 0 parse failure(s)
My web server is (include version):apache24
The operating system my web server runs on is (include version):freebsd-11.1- -RELEASE-p4
My hosting provider, if applicable, is: self hosting
I can login to a root shell on my machine (yes or no, or I don’t know):yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):no