# Renew cert Max retries exceeded with url: /directory **URL:** \ **Category:** Help\ **Created:** [May 22, 2021, 6:54pm UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265 "2021-05-22T18:54:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![plimsoftware](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/plimsoftware/32/49860_2.png) [@plimsoftware](https://community.letsencrypt.org/u/plimsoftware)\ **Post date:** [May 22, 2021, 6:54pm UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/1 "2021-05-22T18:54:16Z")
My domain is: **plimsoftware.pt** I ran this command: **sudo certbot renew** It produced this output: > Processing /etc/letsencrypt/renewal/www.plimsoftware.pt.conf > > * * * > > Cert is due for renewal, auto-renewing... > Plugins selected: Authenticator standalone, Installer None > Attempting to renew cert (www.plimsoftware.pt) from /etc/letsencrypt/renewal/www.plimsoftware.pt.conf produced an unexpected error: HTTPSConnectionPool(host='[acme-v02.api.letsencrypt.org](http://acme-v02.api.letsencrypt.org)', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('\: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution',)). Skipping. My web server is (include version): **nginx/1.14.0 (Ubuntu)** The operating system my web server runs on is (include version): **Ubuntu 18.04.4 LTS** My hosting provider, if applicable, is: I can login to a root shell on my machine (yes or no, or I don't know): **yes** I'm using a control panel to manage my site (no, or provide the name and version of the control panel): **no** The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): **certbot 0.27.0** Anybody can help? Thanks! ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [May 22, 2021, 6:59pm UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/2 "2021-05-22T18:59:06Z")
> [@plimsoftware](#): > > Temporary failure in name resolution This suggests to me that the DNS resolving capabilities on your server are broken. Can you test that by running `host acme-v02.api.letsencrypt.org` please? ---
**Author:** ![plimsoftware](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/plimsoftware/32/49860_2.png) [@plimsoftware](https://community.letsencrypt.org/u/plimsoftware)\ **Post date:** [May 22, 2021, 11:01pm UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/3 "2021-05-22T23:01:45Z")
I have my site in a VM on Google Cloud Platform. Running `host acme-v02.api.letsencrypt.org` i have the following: `;; connection timed out; no servers could be reached`. Same result with `host google.com` ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [May 23, 2021, 7:40am UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/4 "2021-05-23T07:40:10Z")
That means your VMs DNS resolving doesn't work in general and it's is not related to Let's Encrypt. ---
**Author:** ![plimsoftware](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/plimsoftware/32/49860_2.png) [@plimsoftware](https://community.letsencrypt.org/u/plimsoftware)\ **Post date:** [May 23, 2021, 3:54pm UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/5 "2021-05-23T15:54:31Z")
I resolved doing > sudo systemctl restart systemd-resolved.service 😀 😀 ---
**Author:** ![webprofusion](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/webprofusion/32/85310_2.png) [@webprofusion](https://community.letsencrypt.org/u/webprofusion)\ **Post date:** [May 24, 2021, 2:24am UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/6 "2021-05-24T02:24:34Z")
I'd recommend checking `sudo apt-get update` to see if there are some updates to install as `systemd-resolved` should be pretty hard to crash, normally. ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [June 23, 2021, 2:25am UTC](https://community.letsencrypt.org/t/renew-cert-max-retries-exceeded-with-url-directory/152265/7 "2021-06-23T02:25:35Z")
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