# Qnap Let's Encrypt can't be renewed also other Qnap device can't install\>

**URL:** <https://community.letsencrypt.org/t/qnap-lets-encrypt-cant-be-renewed-also-other-qnap-device-cant-install/220144>\
**Category:** Help\
**Created:** [June 15, 2024, 6:12am UTC](https://community.letsencrypt.org/t/qnap-lets-encrypt-cant-be-renewed-also-other-qnap-device-cant-install/220144 "2024-06-15T06:12:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Muziek60](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@Muziek60](https://community.letsencrypt.org/u/Muziek60)\
**Post date:** [June 15, 2024, 6:12am UTC](https://community.letsencrypt.org/t/qnap-lets-encrypt-cant-be-renewed-also-other-qnap-device-cant-install/220144/1 "2024-06-15T06:12:43Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:[Smarturl](https://qlink.to/19InchTS419U)

I ran this command:opened myqnapcloud to renew or install

It produced this output: can not install or renew

My web server is (include version):from qnap

The operating system my web server runs on is (include version) W11 23H2:

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot):

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**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [June 15, 2024, 8:48am UTC](https://community.letsencrypt.org/t/qnap-lets-encrypt-cant-be-renewed-also-other-qnap-device-cant-install/220144/2 "2024-06-15T08:48:54Z")

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> [@Muziek60](#):
>
> My domain is:[Smarturl](https://qlink.to/19InchTS419U)

That's actually not a domain?

> [@Muziek60](#):
>
> It produced this output: can not install or renew

Can you please provide a more detailed error message or, if possible, a log file? Because without that, there's not much we can do. "It doesn't work" doesn't give us much (or anything for that matter) to work with.

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [July 15, 2024, 8:49am UTC](https://community.letsencrypt.org/t/qnap-lets-encrypt-cant-be-renewed-also-other-qnap-device-cant-install/220144/3 "2024-07-15T08:49:51Z")

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