# Problems w/ completing process while installing on Amazon Lightsail

**URL:** <https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956>\
**Category:** Help\
**Created:** [July 12, 2017, 2:48am UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956 "2017-07-12T02:48:49Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![jkenaz](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jkenaz](https://community.letsencrypt.org/u/jkenaz)\
**Post date:** [July 12, 2017, 2:48am UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956/1 "2017-07-12T02:48:49Z")

</div>

Please fill out the fields below so we can help you better.

My domain is: [http://www.evansinvestigations.com](http://www.evansinvestigations.com)

I ran this command:./certbot-auto certonly --webroot -w /home/bitnami/apps/wordpress/htdocs/ -d wordpresstutorialsadvanced.in -d www.wordpresstutorialsadvanced.in

It produced this output:

 ![](https://global.discourse-cdn.com/letsencrypt/original/2X/b/bee53821228b950131f8e3dc9b7fb1e755da92b4.png)

My web server is (include version):not sure

The operating system my web server runs on is (include version):not sure

My hosting provider, if applicable, is:Amazon

I can login to a root shell on my machine (yes or no, or I don’t know):yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):no

---

<div class="post-metadata">

**Author:** ![jared.m](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/jared.m/32/17871_2.png) [@jared.m](https://community.letsencrypt.org/u/jared.m)\
**Post date:** [July 12, 2017, 3:05am UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956/2 "2017-07-12T03:05:41Z")

</div>

I think you need to check on your DNS. That domain doesn’t seem to resolve to anything.

```
>nslookup
Default Server: UnKnown
Address: 2605:a601:5210:37::1

> evansinvestigations.com
Server: UnKnown
Address: 2605:a601:5210:37::1

*** No internal type for both IPv4 and IPv6 Addresses (A+AAAA) records available for evansinvestigations.com
> server 8.8.8.8
Default Server: google-public-dns-a.google.com
Address: 8.8.8.8

> evansinvestigations.com
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: evansinvestigations.com
```

---

<div class="post-metadata">

**Author:** ![jkenaz](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jkenaz](https://community.letsencrypt.org/u/jkenaz)\
**Post date:** [July 12, 2017, 12:54pm UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956/3 "2017-07-12T12:54:21Z")

</div>

Thank you for your reply.

I did see on one of the command lines regarding the error to check the DNS. I’m guessing they are referring to the Nameservers?

I have confirmed that I have an ‘A’ Record, which is [www.evansinvestigations.com](http://www.evansinvestigations.com). After that I checked to make sure that the Nameservers that Amazon Lightsail provided are exactly what is in place where I manage my domain name at. FYI it is registered at GoDaddy.

---

<div class="post-metadata">

**Author:** ![mnordhoff](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mnordhoff/32/22583_2.png) [@mnordhoff](https://community.letsencrypt.org/u/mnordhoff)\
**Post date:** [July 12, 2017, 1:13pm UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956/4 "2017-07-12T13:13:53Z")

</div>

> [@jkenaz](#):
>
> I have confirmed that I have an 'A' Record, which is [www.evansinvestigations.com](http://www.evansinvestigations.com).

There is. But there _isn't_ an `A` record for `evansinvestigations.com.`. It's separate, and you need to add one.

---

<div class="post-metadata">

**Author:** ![jkenaz](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jkenaz](https://community.letsencrypt.org/u/jkenaz)\
**Post date:** [July 13, 2017, 3:04am UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956/5 "2017-07-13T03:04:46Z")

</div>

Thank you for pointing that out. After adding the additional A Record everything else went pretty smooth.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [August 12, 2017, 3:05am UTC](https://community.letsencrypt.org/t/problems-w-completing-process-while-installing-on-amazon-lightsail/37956/6 "2017-08-12T03:05:24Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.