# Problem with ssl certification

**URL:** <https://community.letsencrypt.org/t/problem-with-ssl-certification/61407>\
**Category:** Help\
**Created:** [May 8, 2018, 12:08pm UTC](https://community.letsencrypt.org/t/problem-with-ssl-certification/61407 "2018-05-08T12:08:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![fannycz](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/fannycz/32/23091_2.png) [@fannycz](https://community.letsencrypt.org/u/fannycz)\
**Post date:** [May 8, 2018, 12:08pm UTC](https://community.letsencrypt.org/t/problem-with-ssl-certification/61407/1 "2018-05-08T12:08:32Z")

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Hi, i received an email to tell me to reactivate my ssl certificate

I don’t understand how to do it

Someone to help me please ?

thx

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**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\
**Post date:** [May 8, 2018, 12:21pm UTC](https://community.letsencrypt.org/t/problem-with-ssl-certification/61407/2 "2018-05-08T12:21:28Z")

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what is the domain in the email?

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**Author:** ![mnordhoff](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mnordhoff/32/22583_2.png) [@mnordhoff](https://community.letsencrypt.org/u/mnordhoff)\
**Post date:** [May 8, 2018, 7:17pm UTC](https://community.letsencrypt.org/t/problem-with-ssl-certification/61407/3 "2018-05-08T19:17:56Z")

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> Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
> 
> My domain is:
> 
> I ran this command:
> 
> It produced this output:
> 
> My web server is (include version):
> 
> The operating system my web server runs on is (include version):
> 
> My hosting provider, if applicable, is:
> 
> I can login to a root shell on my machine (yes or no, or I don't know):
> 
> I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [June 7, 2018, 7:27pm UTC](https://community.letsencrypt.org/t/problem-with-ssl-certification/61407/4 "2018-06-07T19:27:46Z")

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