# Problem while running letsencrypt script **URL:** \ **Category:** Server\ **Created:** [January 13, 2018, 3:20pm UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348 "2018-01-13T15:20:30Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![massybanou](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@massybanou](https://community.letsencrypt.org/u/massybanou)\ **Post date:** [January 13, 2018, 3:20pm UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/1 "2018-01-13T15:20:30Z")
I’ve used letsencrypt to produce auto ssl on zimbra I entered a correct domain and webroot path of nginx, but I get an error yet! - The following errors were reported by the server: ---
**Author:** ![mnordhoff](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mnordhoff/32/22583_2.png) [@mnordhoff](https://community.letsencrypt.org/u/mnordhoff)\ **Post date:** [January 13, 2018, 3:31pm UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/2 "2018-01-13T15:31:57Z")
It’s hard to say. What’s the real domain? Is it accessible from the Internet? If it has IPv6, does it work? ---
**Author:** ![massybanou](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@massybanou](https://community.letsencrypt.org/u/massybanou)\ **Post date:** [January 14, 2018, 6:11am UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/3 "2018-01-14T06:11:09Z")
[mail.demo.20row.ir](http://mail.demo.20row.ir) It is accessible from the internet. It doesn’t have IPv6. ---
**Author:** ![Patches](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/patches/32/17145_2.png) [@Patches](https://community.letsencrypt.org/u/Patches)\ **Post date:** [January 14, 2018, 6:37am UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/4 "2018-01-14T06:37:20Z")
It isn’t working here or with any of the countries at [https://tools.keycdn.com/ping](https://tools.keycdn.com/ping). Not even from within Iran, according to [lg.iranet.ir](http://lg.iranet.ir). 🙁 ---
**Author:** ![massybanou](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@massybanou](https://community.letsencrypt.org/u/massybanou)\ **Post date:** [January 14, 2018, 9:20am UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/5 "2018-01-14T09:20:26Z")
I corrected the problem that you have mentioned, now I get below error: - The following errors were reported by the server: ---
**Author:** ![Patches](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/patches/32/17145_2.png) [@Patches](https://community.letsencrypt.org/u/Patches)\ **Post date:** [January 14, 2018, 9:45am UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/6 "2018-01-14T09:45:10Z")
If you create a file `/path/to/your/webroot/.well-known/acme-challenge/test.txt` does it show up at [http://mail.demo.20row.ir/.well-known/acme-challenge/test.txt](http://mail.demo.20row.ir/.well-known/acme-challenge/test.txt) or do you also get an error? Do you perhaps have an `.htaccess` file in the top level of your webroot that may be interfering with allowing your webserver to serve this file? ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [February 13, 2018, 9:45am UTC](https://community.letsencrypt.org/t/problem-while-running-letsencrypt-script/50348/7 "2018-02-13T09:45:30Z")
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