# Problem when donating using AMEX

**URL:** <https://community.letsencrypt.org/t/problem-when-donating-using-amex/129701>\
**Category:** Help\
**Created:** [July 29, 2020, 10:30am UTC](https://community.letsencrypt.org/t/problem-when-donating-using-amex/129701 "2020-07-29T10:30:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![emericl](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@emericl](https://community.letsencrypt.org/u/emericl)\
**Post date:** [July 29, 2020, 10:30am UTC](https://community.letsencrypt.org/t/problem-when-donating-using-amex/129701/1 "2020-07-29T10:30:57Z")

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Hello,

I live in France and I tried to donate 50$ using my American Express card but I have an error regarding the ZIP code not matching billing address.

In France we don’t have ZIP codes but postal codes instead and the one I filled was correct.

The problem is that my AMEX app on the phone sent me a notification that a payment to Let’s Encrypt has been done.

So I can’t complete my donation process (and receive a Yubikey) and probably be debited of 50$.

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**Author:** ![\_az](https://avatars.discourse-cdn.com/v4/letter/_/22d042/32.png) [@\_az](https://community.letsencrypt.org/u/_az)\
**Post date:** [July 29, 2020, 10:40am UTC](https://community.letsencrypt.org/t/problem-when-donating-using-amex/129701/2 "2020-07-29T10:40:12Z")

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You might want to email [donate@letsencrypt.org](mailto:donate@letsencrypt.org), so they can help you directly.

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**Author:** ![emericl](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@emericl](https://community.letsencrypt.org/u/emericl)\
**Post date:** [July 29, 2020, 11:06am UTC](https://community.letsencrypt.org/t/problem-when-donating-using-amex/129701/3 "2020-07-29T11:06:49Z")

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Thank you.  
I’ve searched for this email address but apparently not enough 🙂

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [August 28, 2020, 11:06am UTC](https://community.letsencrypt.org/t/problem-when-donating-using-amex/129701/4 "2020-08-28T11:06:56Z")

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Closed on August 28, 2020, 11:06am UTC

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