Problem renewing certificate - permission denied

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My domain is:

I ran this command: Tried issuing cert in Cpanel

It produced this output: There was a problem processing your request

Error issuing certificate
Failed to issue certificate
Unable to create file (/home/recordin/public_html/.well-known/acme-challenge/gCVaMknHCGhO-bBVGaFeLlHPn4Qkn9wN66KlD-vNJ1U) in your web directory: open /home/recordin/public_html/.well-known/acme-challenge/gCVaMknHCGhO-bBVGaFeLlHPn4Qkn9wN66KlD-vNJ1U: permission denied

My web server is (include version):

The operating system my web server runs on is (include version): CENTOS 6.9 xen pv

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Cpanel v68.0.38

Hi @atracksler,

Did you install cPanel yourself, or did a hosting provider set it up for you as part of a shared hosting plan?

Hi Adam,

I recognize that error message from our FleetSSL plugin.

You’ll need to ensure that the directories descending to the acme-challenge directory are owned by the recordin user, because the issuance process runs as the non-privileged user.

This error most likely occurs when directories or files have been created as root.

You can find where the permissions have gone wrong by running:

namei -l /home/recordin/public_html/.well-known/acme-challenge/

If you need further help, please email us.


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