# Problem issuing new certificate **URL:** \ **Category:** Help\ **Created:** [September 25, 2020, 3:02pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529 "2020-09-25T15:02:16Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![aberbuddha](https://avatars.discourse-cdn.com/v4/letter/a/c57346/32.png) [@aberbuddha](https://community.letsencrypt.org/u/aberbuddha)\ **Post date:** [September 25, 2020, 3:02pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/1 "2020-09-25T15:02:16Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is:paraglide.co.uk I ran this command: Let's debug found All OK! OK No issues were found with [paraglide.co.uk](http://paraglide.co.uk). It produced this output:Could not issue an SSL/TLS certificate for [paraglide.co.uk](http://paraglide.co.uk) Details Could not issue a Let's Encrypt SSL/TLS certificate for [paraglide.co.uk](http://paraglide.co.uk). Authorization for the domain failed. Details Invalid response from [https://acme-v02.api.letsencrypt.org/acme/authz-v3/7439420892](https://acme-v02.api.letsencrypt.org/acme/authz-v3/7439420892). Details: Type: urn:ietf:params:acme:error:dns Status: 400 Detail: DNS problem: NXDOMAIN looking up TXT for \_acme-challenge.paraglide.co.uk - check that a DNS record exists for this domain My web server is (include version): The operating system my web server runs on is (include version):CentOS Linux 7.8.2003 (Core) My hosting provider, if applicable, is:ionos1&1 I can login to a root shell on my machine (yes or no, or I don't know):no I'm using a control panel to manage my site (no, or provide the name and version of the control panel):Plesk Obsidian Version 18.0.30 Update #1, last updated on Sept 22, 2020 06:03 AM The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): ---
**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\ **Post date:** [September 25, 2020, 3:49pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/2 "2020-09-25T15:49:55Z")
Hi @aberbuddha > [@aberbuddha](#): > > I'm using a control panel to manage my site (no, or provide the name and version of the control panel):Plesk Obsidian if you use Plesk and if the Plesk integrated ACME client doesn't work, please ask your hoster. It's the job of your hoster to support Plesk. ---
**Author:** ![aberbuddha](https://avatars.discourse-cdn.com/v4/letter/a/c57346/32.png) [@aberbuddha](https://community.letsencrypt.org/u/aberbuddha)\ **Post date:** [September 25, 2020, 5:09pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/3 "2020-09-25T17:09:14Z")
Thanks for the reply, I manually uploaded a TXT record and it is working now, but it should work automatically with ACME? ---
**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\ **Post date:** [September 25, 2020, 5:18pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/4 "2020-09-25T17:18:03Z")
> [@aberbuddha](#): > > but it should work automatically with ACME? Yes, it should. Why? I don't know. Your hoster has to fix that. ---
**Author:** ![griffin](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/griffin/32/50204_2.png) [@griffin](https://community.letsencrypt.org/u/griffin)\ **Post date:** [September 25, 2020, 9:15pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/5 "2020-09-25T21:15:19Z")
Welcome to the Let's Encrypt Community, Steve 🙂 It looks to me like your TXT record is fully accessible: \_acme-challenge.paraglide.co.uk. 3599 IN TXT "9FXRznl0VKD\_xfseqMQlQTFnvOaUN14PbLRjCJ5BIgc" It's possible that the record just had not yet propagated when you tried to authenticate. You sometimes need to delay a bit. You can use the following tool to see if a record currently exists: > **[Dig (DNS lookup)](https://toolbox.googleapps.com/apps/dig/#TXT/)** If you have more questions, I'm happy to help. Here's some official documentation if you want some reference materials: * * * [Getting Free SSL/TLS Certificate from Let’s Encrypt](https://docs.plesk.com/en-US/obsidian/administrator-guide/website-management/websites-and-domains/advanced-website-security/securing-connections-with-ssltls-certificates/getting-free-ssltls-certificate-from-let%E2%80%99s-encrypt.77233/) * * * > **[How to install an SSL certificate for a domain in Plesk (Let's Encrypt /...](https://support.plesk.com/hc/en-us/articles/213946825-How-to-install-an-SSL-certificate-for-a-domain-in-Plesk-Let-s-Encrypt-other-certificate-authorities-)** > > Applicable to: > > Plesk for Linux > Plesk for Windows > > > Question > How to install an SSL certificate for a domain in Plesk? > Answer >   > > Securing a domain with a free Let's Encrypt certificate (Plesk Onyx a... ---
**Author:** ![griffin](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/griffin/32/50204_2.png) [@griffin](https://community.letsencrypt.org/u/griffin)\ **Post date:** [September 25, 2020, 9:24pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/6 "2020-09-25T21:24:35Z")
Congratulations! You got your certificate! 🥳 ![Screenshot_20200925-152601_Samsung Internet](https://global.discourse-cdn.com/letsencrypt/original/3X/b/6/b6ba348700c2ae1e0e45f8205e8f9965e3c47862.jpeg) ![Screenshot_20200925-152111_Samsung Internet](https://global.discourse-cdn.com/letsencrypt/original/3X/2/e/2e53d0e76802a258a39818ce8b2de3bd1be7172c.jpeg) ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [October 25, 2020, 9:24pm UTC](https://community.letsencrypt.org/t/problem-issuing-new-certificate/134529/7 "2020-10-25T21:24:38Z")
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