Policy Forbids whitelist request


#1

Hi there,

I’m receiving the error “Error creating new cert :: policy forbids issuing for: “joshua logan moore”” - I’ve asked my hosting company, Nexxterra.com to add Let’s Encrypt certs, but seem to be running into trouble.

Is it possible to whitelist www.joshualoganmoore.com?


#2

It’s probably possible to issue for “www.joshualoganmoore.com”. But you can’t issue for “joshua logan moore”, it’s not a domain name.

Are you sure you and your web host are entering the right information in the right boxes?


#3

Hi @shuamu

I can confirm that @mnordhoff’s on the right track with his reply (Thanks!). There’s no need to whitelist www.joshualoganmoore.com, it isn’t being blocked.

Can you describe what Let’s Encrypt/ACME client you’re trying to use to get your certificate? What was the command you ran or process you were following when you saw the policy error? There’s probably a place where it somehow got confused into thinking the string "joshua logan moore" was the domain name you wanted a certificate for instead of "www.joshualoganmoore.com".


#4

My bad. I have it working now, sort of.

https://www.joshualoganmoore.com is up and showing the same content, but if I go to www.joshualoganmoore.com, the SSL cert doesn’t show up – even though it’s the same site. Any idea on that?


#5

Nevermind. Seem to have it now. Thanks for your quick response!


#6

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