Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: loftyliterature.com
I ran this command:
It produced this output:
My web server is (include version): Gen4 VPS Linux 16 CPU High Memory
The operating system my web server runs on is (include version): CentOS Linux 7.9.2009 (Core)
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk Obsidian
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): Version 18.0.52
I had a SSL/TLS Certificate installed for this domain but it expired, and then I tried to delete it so I could re-install but when I go to SSL/TLS Certificates in Plesk I can only 'Reload' or 'Cancel'. If I Reload it says:
Your domain is not secured with a valid SSL/TLS сertificate. Order or install it to secure data transfer, credit card transactions, logins, and other personal information.
To secure your domain, order a new certificate from the list below or upload an already purchased certificate.
When I click I click Cancel, I can click Install and then click Get it Free but it doesn't do anything and when I close the panel it shows the same message I get after clicking 'Reload', so I am stuck in a loop and am not sure what else to do.
My server knowledge is limited. Any help would be greatly appreciated.