Permission denied :s

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:
When we make "letsentrycpt ssl" login via cpanel

It produced this output:
There was a problem processing your request

  • letsencrypt-cpanel feature is unavailable
  • Unable to fetch feature (letsencrypt-cpanel) status: open(/etc/trueuserdomains): Permission denied at /usr/local/cpanel/Cpanel/Config/LoadUserDomains/ line 51, <$inputfd> line 4.

My web server is (include version):
Centos 7
The operating system my web server runs on is (include version):
Centos 7
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
[root@dc35 /]# certbot --version
-bash: certbot: command not found

There (was) a bug in the CURRENT release tier of cPanel which screwed up the Feature Manager API.

You need to ask your web host to update cPanel to the latest minor release. Or do it yourself, if you have root access.


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