Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
When some of our customers try to open up a website (which is certified by lets encrypt) this warning pops up: This certificate was not issued by a trustworthy authority
Most of them use a htc one, which is quit old but that shouldn’t be a problem, they can access other websites without any problem.
Why does this happen?
There is a simple test if switching to the "long chain" described by Griffin will help your site. Ask an HTC person to access https://letsencrypt.org It uses the "long chain" so if that works your site would too once you switch to using that.