# No valid IP Address found

**URL:** <https://community.letsencrypt.org/t/no-valid-ip-address-found/151463>\
**Category:** Help\
**Created:** [May 10, 2021, 7:44pm UTC](https://community.letsencrypt.org/t/no-valid-ip-address-found/151463 "2021-05-10T19:44:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hawkwind](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/hawkwind/32/49551_2.png) [@hawkwind](https://community.letsencrypt.org/u/hawkwind)\
**Post date:** [May 10, 2021, 7:44pm UTC](https://community.letsencrypt.org/t/no-valid-ip-address-found/151463/1 "2021-05-10T19:44:21Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:thewizardsstaff.com

I ran this command: sudo certbot --apache

It produced this output:  
IMPORTANT NOTES:

- The following errors were reported by the server:

The operating system my web server runs on is (include version):  
Ubuntu 18.04

My hosting provider, if applicable, is: AWS

I can login to a root shell on my machine (yes or no, or I don't know): YES

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):NO

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): SNAP certbot

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**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\
**Post date:** [May 10, 2021, 7:49pm UTC](https://community.letsencrypt.org/t/no-valid-ip-address-found/151463/2 "2021-05-10T19:49:19Z")

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Hi @hawkwind,

The certificate authority is correct here—you've defined an IP address with a DNS A record for `www.thewizardsstaff.com`, but not for `thewizardsstaff.com`, which has only an MX record for e-mail. In order to use this validation method, you'll need to add an A record in DNS for the base domain name too.

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**Author:** ![hawkwind](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/hawkwind/32/49551_2.png) [@hawkwind](https://community.letsencrypt.org/u/hawkwind)\
**Post date:** [May 10, 2021, 7:53pm UTC](https://community.letsencrypt.org/t/no-valid-ip-address-found/151463/3 "2021-05-10T19:53:39Z")

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> [@hawkwind](#):
>
> 172-31-24-227

Excellant, thank you Schoen,  
I shall do that and report back

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**Author:** ![hawkwind](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/hawkwind/32/49551_2.png) [@hawkwind](https://community.letsencrypt.org/u/hawkwind)\
**Post date:** [May 10, 2021, 8:07pm UTC](https://community.letsencrypt.org/t/no-valid-ip-address-found/151463/4 "2021-05-10T20:07:28Z")

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Hi Schoen,  
Many thanks  
All done 🙂

Best wishes  
H

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [June 9, 2021, 8:08pm UTC](https://community.letsencrypt.org/t/no-valid-ip-address-found/151463/5 "2021-06-09T20:08:19Z")

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