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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command: Issue a new certificate | *

It produced this output:
There was a problem processing your request

My web server is (include version): Apache

The operating system my web server runs on is (include version): Intel Xeon E3-1270

My hosting provider, if applicable, is: Ellte Dedicated Server Plan

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes cPanel

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): AutoSSL

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Since you host your DNS with Cloudflare, you can’t issue a wildcard via the cPanel plugin.

The reason for this is that Let’s Encrypt requires wildcard certificates to prove control via a DNS change, but cPanel lacks the access to your DNS hosting (Cloudflare) to perform that change.

Your options are to not use a wildcard, or alternatively change over your domain’s nameservers to your cPanel nameservers.

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