# New SSL installation does not show green padlock **URL:** \ **Category:** Help\ **Created:** [March 21, 2018, 5:58pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290 "2018-03-21T17:58:55Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![support\_user](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@support\_user](https://community.letsencrypt.org/u/support_user)\ **Post date:** [March 21, 2018, 5:58pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/1 "2018-03-21T17:58:55Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is:pinhasov.com I ran this command: It produced this output: My web server is (include version): IIS 8.0 The operating system my web server runs on is (include version): Windows Server 2012 R2 My hosting provider, if applicable, is: [softsyshosting.com](http://softsyshosting.com) I can login to a root shell on my machine (yes or no, or I don’t know): I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk ---
**Author:** ![support\_user](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@support\_user](https://community.letsencrypt.org/u/support_user)\ **Post date:** [March 21, 2018, 6:00pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/2 "2018-03-21T18:00:54Z")
Hello Support, We tried installing the Let’s encrypt SSL on our website “[pinhasov.com](http://pinhasov.com)” from the Plesk panel. Once SSL is installed, it shows the susccessfull message but the browser does not show green pad lock. Please assist, Regards, Munaf Sheikh ---
**Author:** ![stevenzhu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/stevenzhu/32/18864_2.png) [@stevenzhu](https://community.letsencrypt.org/u/stevenzhu)\ **Post date:** [March 21, 2018, 6:07pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/3 "2018-03-21T18:07:46Z")
Hi, Please use this website to determine: [https://www.whynopadlock.com/](https://www.whynopadlock.com/) Thank you ---
**Author:** ![support\_user](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@support\_user](https://community.letsencrypt.org/u/support_user)\ **Post date:** [March 21, 2018, 6:34pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/4 "2018-03-21T18:34:25Z")
Hello I am getting [https://www.whynopadlock.com/results/8f3b39c7-e958-4348-962d-e9690e6b8299](https://www.whynopadlock.com/results/8f3b39c7-e958-4348-962d-e9690e6b8299) Plesk self sign certificate details. We have install/renew Let’s Encrypted certificate for domain [pinhasov.com](http://pinhasov.com). We are getting successful message after install, but it’s not secure while browsing. Can you please advice it? Thanks Mayur ---
**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\ **Post date:** [March 21, 2018, 6:39pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/5 "2018-03-21T18:39:02Z")
Hi @support_user, Is your Plesk instance provided by your hosting provider? You’ve successfully issued several valid certificates [https://crt.sh/?Identity=%pinhasov.com&iCAID=16418](https://crt.sh/?Identity=%25pinhasov.com&iCAID=16418) but we can see with a browser or with the whynopadlock site that those certificates have not been installed into your IIS server. If you expected Plesk to perform that step for you, maybe your hosting provider could investigate and explain why it didn’t? ---
**Author:** ![support\_user](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@support\_user](https://community.letsencrypt.org/u/support_user)\ **Post date:** [March 21, 2018, 7:00pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/6 "2018-03-21T19:00:23Z")
Hello > > Is your Plesk instance provided by your hosting provider? > > Ans: We are providing hosting service to our client. I am not sure that it is related to issue of Let's encrypt or Plesk. We would like to renew Plesk default certificate or else since I cannot see name of Lets Encrypt [pinhasov.com](http://pinhasov.com) in IIS \>\> server certificate. ---
**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\ **Post date:** [March 21, 2018, 9:36pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/7 "2018-03-21T21:36:42Z")
All of the certificates that you’ve obtained are still valid. You don’t need another one; instead, you need to get one of the already-issued certificates to be used by IIS. I thought maybe you were expecting that Plesk would do that for you, if it was Plesk that obtained those certificates. ---
**Author:** ![support\_user](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@support\_user](https://community.letsencrypt.org/u/support_user)\ **Post date:** [March 21, 2018, 9:43pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/8 "2018-03-21T21:43:45Z")
Hello I have also tried to install Let’s encrypt SSL certificate in other domains and getting same issue. We are getting successful message, but it will not work with https. Also, I cannot see SSL cert in server certificate (IIS). It means is there an issue with Plesk or Let’s encrypt configuration or setting? ---
**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\ **Post date:** [March 21, 2018, 9:46pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/9 "2018-03-21T21:46:10Z")
I think it’s a problem with Plesk. Either Plesk is not really able to install certificates in IIS, or else its ability to do so isn’t working properly on your system. If you’d like, you could post a new topic on this forum mentioning Plesk and IIS in the subject, which might attract interest from people with some relevant expertise; otherwise, I would suggest asking on a Plesk forum. The reason I say there’s no problem with Let’s Encrypt is that your certificates were issued successfully and are still valid, covering the names that you requested. They just aren’t in use by your instance of IIS. ---
**Author:** ![support\_user](https://avatars.discourse-cdn.com/v4/letter/s/0ea827/32.png) [@support\_user](https://community.letsencrypt.org/u/support_user)\ **Post date:** [March 21, 2018, 10:07pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/10 "2018-03-21T22:07:14Z")
Hello I have fixed this issue. There is an issue with Plesk itself. But website is still showing self singe certificate while browsing [https://pinhasov.com/](https://pinhasov.com/) . I confirmed that Let’s encrypt certificate showing in binding as well. Do you know why it is still showing wrong cert while browse? ---
**Author:** ![stevenzhu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/stevenzhu/32/18864_2.png) [@stevenzhu](https://community.letsencrypt.org/u/stevenzhu)\ **Post date:** [March 21, 2018, 11:10pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/12 "2018-03-21T23:10:09Z")
Hi, When i’m visiting your site, the certificate is coming from Parallels Panel. Maybe you can check with your host or anywhere to find that? (probably need to install from that panel) ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [April 20, 2018, 11:10pm UTC](https://community.letsencrypt.org/t/new-ssl-installation-does-not-show-green-padlock/57290/13 "2018-04-20T23:10:10Z")
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