Need help renewing the certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: library.chuo.fm

I ran this command: n/a

It produced this output: n/a

My web server is (include version): I don’t know

The operating system my web server runs on is (include version): I don’t know

My hosting provider, if applicable, is: Wordpress, I think?

I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): idk

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): idk

Hi, I’m a new hire and I don’t know how to renew a certificate for the following domain:

library.chuo.fm

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Okay, so when I input:

PS C:\Users\rj-sa> ssh chuo@library.chuo.fm

I get the following output:

ssh: connect to host library.chuo.fm port 22: Connection timed out

How do I fix it so I can connect to the server?

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: library.chuo.fm

I ran this command: ssh chuo@library.chuo.fm

It produced this output: ssh: connect to host library.chuo.fm port 22: Connection timed out

My web server is (include version): n/a

The operating system my web server runs on is (include version): n/a

My hosting provider, if applicable, is: n/a

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): don’t know

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): n/a

How do I figure out where this site is hosted and why I keep getting a “connection timed out” error?

Hi @webmasterchuo,

Is there someone you pay for this hosting service? Is there a control panel that you’ve used to administer it in the past?

library.chuo.fm is pointed at 167.114.113.15, which is

https://rdap.arin.net/registry/ip/167.114.0.0

apparently an IP address block allocated to a Canadian subsidiary of the French hosting provider OVH. Do you have some relationship with OVH? It looks like this is hosted by them.

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Thank you for your help, it is hosted on OVH, I’ve been able to confirm this.

1 Like