Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: download.zone
I ran this command: https://freepcsoftware.download.zone/download
It produced this output: NET::ERR_CERT_DATE_INVALID
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: a2hosting
I can login to a root shell on my machine (yes or no, or I don't know): No
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): YES
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
Can you please try to disable the CDN or remove the custom CDN --> delete the old certificate --> enable CDN --> add the custom subdomain using the new SSL certificate generated and let us know how it goes?
Unless the certificate is being used by the custom subdomain on an active space, it won't allow you to delete the certificate. Only when the certificate you are attempting to delete is not being used by any of the spaces or load balancers, it will allow you proceed with the deletion.
To remove the subdomain entirely, click Remove Custom Subdomain, then click Save. In the window that opens, confirm the removal by typing the name of the subdomain and clicking Remove subdomain.
For further information on disabling the CDN or deleting the custom CDN subdomain, please refer to:
Thank you for contacting our support today! I will be glad to shed some light on this problem.
The inclusive SSL certificate will be installed via AutoSSL only if:
the domain is pointed to the same server and the DNS has propagated
no other SSL certificates are installed
the domain is included in cPanel >> SSL/TLS Status section
The error appears because is pointed elsewhere:
You may want to confirm that it is pointed to the correct IP 18.104.22.168 in cPanel >> Zone Editor and any proxy/CDN services are disabled. AutoSSL will install the certs shortly after the DNS has propagated. You can confirm if the certificate has been installed in cPanel >> SSL/TLS Status section.