# My IP is blocked **URL:** \ **Category:** Help\ **Created:** [August 4, 2022, 5:24pm UTC](https://community.letsencrypt.org/t/my-ip-is-blocked/182344 "2022-08-04T17:24:24Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![joneiseman](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@joneiseman](https://community.letsencrypt.org/u/joneiseman)\ **Post date:** [August 4, 2022, 5:24pm UTC](https://community.letsencrypt.org/t/my-ip-is-blocked/182344/1 "2022-08-04T17:24:24Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is:ourfamilybios.com I ran this command: certbot --apache -d [ourfamilybios.com](http://ourfamilybios.com) -d [www.ourfamilybios.com](http://www.ourfamilybios.com) It produced this output: requests.exceptions.ConnectionError: HTTPSConnectionPool(host='[acme-v02.api.letsencrypt.org](http://acme-v02.api.letsencrypt.org)', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('\: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution',)) I ran this command: ping [acme-v02.api.letsencrypt.org](http://acme-v02.api.letsencrypt.org) It produced this output: ping: [acme-v02.api.letsencrypt.org](http://acme-v02.api.letsencrypt.org): Temporary failure in name resolution My web server is (include version): The operating system my web server runs on is (include version): Ubuntu 18.04.6 LTS My hosting provider, if applicable, is: hostinger (VPS) I can login to a root shell on my machine (yes or no, or I don't know): yes I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): 0.27.0 (I can't update the Certbot version because I can't install snap) ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [August 4, 2022, 5:26pm UTC](https://community.letsencrypt.org/t/my-ip-is-blocked/182344/2 "2022-08-04T17:26:26Z")
No, your IP is **NOT** blocked (at least not that we can tell from this information), your DNS is failing as the error message clearly states. Please fix your DNS and try again. ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [August 4, 2022, 5:34pm UTC](https://community.letsencrypt.org/t/my-ip-is-blocked/182344/3 "2022-08-04T17:34:44Z")
> [@joneiseman](#): > > Temporary failure in name resolution I agree. That's a DNS problem. ---
**Author:** ![joneiseman](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@joneiseman](https://community.letsencrypt.org/u/joneiseman)\ **Post date:** [August 4, 2022, 6:14pm UTC](https://community.letsencrypt.org/t/my-ip-is-blocked/182344/4 "2022-08-04T18:14:53Z")
Thanks for the clue. I was able to fix the DNS problem. ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [September 3, 2022, 6:15pm UTC](https://community.letsencrypt.org/t/my-ip-is-blocked/182344/5 "2022-09-03T18:15:49Z")
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