# Let's Encrypt SSL failed to issue certificate **URL:** \ **Category:** Help\ **Created:** [August 13, 2022, 5:08am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765 "2022-08-13T05:08:33Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![umardaud](https://avatars.discourse-cdn.com/v4/letter/u/3ec8ea/32.png) [@umardaud](https://community.letsencrypt.org/u/umardaud)\ **Post date:** [August 13, 2022, 5:08am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/1 "2022-08-13T05:08:34Z")
Hello! We want to install Let's Encrypt SSL to my domain [https://softonhost.com](https://softonhost.com), but when we try to install ssl we see these error. How we can fix this error. There was a problem processing your request - Error issuing certificate - Failed to issue certificate - Updating challenge for [cpanel.softonhost.com](http://cpanel.softonhost.com): acme: error code 400 "urn:ietf:params:acme:error:dns": DNS problem: NXDOMAIN looking up TXT for \_acme-challenge.cpanel.softonhost.com - check that a DNS record exists for this domain (order URL: [https://acme-v02.api.letsencrypt.org/acme/order/672277537/115719984407](https://acme-v02.api.letsencrypt.org/acme/order/672277537/115719984407)) ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [August 13, 2022, 6:37am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/2 "2022-08-13T06:37:48Z")
Hi there and welcome to the community! When opening a thread in the #help section, you should have been provided with a questionnaire. Maybe you've removed it (which you shouldn't have) _or_ it didn't show up, I dunno. Anyway, I'll post it again below and add a little nuance to it, as I suspect you're trying this from some kind of control panel: * * * Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: `softonhost.com` I ran this command (_here the questionnaire means what you did **exactly** to trigger to get a certificate, which often is running a command, but with control panels, it's probably something else_): It produced this output: My web server is (include version): The operating system my web server runs on is (include version): My hosting provider, if applicable, is: I can login to a root shell on my machine (yes or no, or I don't know): I'm using a control panel to manage my site (no, or provide the name and version of the control panel): The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): ---
**Author:** ![umardaud](https://avatars.discourse-cdn.com/v4/letter/u/3ec8ea/32.png) [@umardaud](https://community.letsencrypt.org/u/umardaud)\ **Post date:** [August 13, 2022, 9:01am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/3 "2022-08-13T09:01:29Z")
> [@Osiris](#): > > b server is (i anyone can help me ---
**Author:** ![danb35](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/danb35/32/70869_2.png) [@danb35](https://community.letsencrypt.org/u/danb35)\ **Post date:** [August 13, 2022, 10:24am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/4 "2022-08-13T10:24:56Z")
The purpose of Osiris posting those questions (like the purpose of giving you those questions in the first place when you started this topic) was that **you answer them**. They ask for information we need in order to help you. ---
**Author:** ![Rip](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rip/32/70863_2.png) [@Rip](https://community.letsencrypt.org/u/Rip)\ **Post date:** [August 14, 2022, 2:50am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/5 "2022-08-14T02:50:18Z")
Yeah. So as @Osiris and @danb35 have stated... We need more information to give you the support that you have requested. Please allow us to troubleshoot your situation and help you resolve your issue(s). ---
**Author:** ![umardaud](https://avatars.discourse-cdn.com/v4/letter/u/3ec8ea/32.png) [@umardaud](https://community.letsencrypt.org/u/umardaud)\ **Post date:** [August 18, 2022, 2:39am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/6 "2022-08-18T02:39:31Z")
Sir how I can fix this error ---
**Author:** ![Rip](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rip/32/70863_2.png) [@Rip](https://community.letsencrypt.org/u/Rip)\ **Post date:** [August 18, 2022, 2:42am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/7 "2022-08-18T02:42:49Z")
Please see post(s) 2,4 and 5. Thank you. ---
**Author:** ![Bruce5051](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bruce5051/32/76576_2.png) [@Bruce5051](https://community.letsencrypt.org/u/Bruce5051)\ **Post date:** [August 18, 2022, 2:53am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/8 "2022-08-18T02:53:59Z")
Hello @umardaud, in order to allow us to help, this information contains nothing that you won't needed to publicly supply to customers (indirectly in one form or another). **Please fill out the fields below so we can help you better.** Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: I ran this command: It produced this output: My web server is (include version): The operating system my web server runs on is (include version): My hosting provider, if applicable, is: I can login to a root shell on my machine (yes or no, or I don't know): I'm using a control panel to manage my site (no, or provide the name and version of the control panel): The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): ---
**Author:** ![Bruce5051](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bruce5051/32/76576_2.png) [@Bruce5051](https://community.letsencrypt.org/u/Bruce5051)\ **Post date:** [August 18, 2022, 3:03am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/9 "2022-08-18T03:03:21Z")
For example @umardaud if you have **shell access** we can ask you to run a command like **openssl version** so we would know what version of OpenSSL your system has; and if your **shell access** has access to being **root** for more advanced and need adjustments. Also the Operation System and version are important. And very important is what **Server Software** you are using so we can help you with tools like [https://ssl-config.mozilla.org/](https://ssl-config.mozilla.org/) and documentation to point you to [Security/Server Side TLS - MozillaWiki](https://wiki.mozilla.org/Security/Server_Side_TLS) Thank you for assisting us in helping **YOU**! ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [September 17, 2022, 3:03am UTC](https://community.letsencrypt.org/t/lets-encrypt-ssl-failed-to-issue-certificate/182765/10 "2022-09-17T03:03:28Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.