# Let's Encrypt problems

**URL:** <https://community.letsencrypt.org/t/lets-encrypt-problems/227754>\
**Category:** Help\
**Created:** [October 24, 2024, 10:25am UTC](https://community.letsencrypt.org/t/lets-encrypt-problems/227754 "2024-10-24T10:25:26Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![petercooperjr](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/petercooperjr/32/84698_2.png) [@petercooperjr](https://community.letsencrypt.org/u/petercooperjr)\
**Post date:** [October 24, 2024, 1:32pm UTC](https://community.letsencrypt.org/t/lets-encrypt-problems/227754/2 "2024-10-24T13:32:05Z")

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> [@HankM](#):
>
> During secondary validation

"Secondary validation" means that some locations that Let's Encrypt is checking from worked, but some did not.

> [@HankM](#):
>
> Timeout during connect (likely firewall problem)

And this means what it says, that when it tried to connect it just kept waiting and didn't get a response (a "timeout"), which is likely a firewall blocking the connection.

When I use an online tool to see where your site is accessible from, it looks like it's only visible from some parts of the world and not others:

> **[Check report was removed
: Check host - online website monitoring](https://check-host.net/check-report/1f9a2775k8f0)**
>
> Check report was removed:
> website monitoring with useful tools, Check IP, Check website

You may want to read through this FAQ on how and why Let's Encrypt checks from multiple places around the world, to ensure that you actually control the name as seen by everywhere:

> [@Multi-Perspective Validation & Geoblocking FAQ](https://community.letsencrypt.org/t/multi-perspective-validation-geoblocking-faq/218158):
>
> (…

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