I have a domain on my cPanel server which is throwing error when i click Lets Encrypt app within cPanel. When i click it it throws this error
There was a problem processing your request
Error fetching installed ssl certs
Unable to retrieve the installed hosts:
This doesn't happen for other domain just this one is giving problems so i am wondering if something went off for Lets Encrypt for this single domain.
Log for the AutoSSL run for “kitotkara”: Friday, October 24, 2025 1:04:10 AM GMT-0400 (Let’s Encrypt™)
1:04:10 AM AutoSSL’s configured provider is “Let’s Encrypt™”.
Analyzing “kitotkara”’s domains …
1:04:10 AM WARN load_ssl_domain_userdata(kitotkara.com) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 408.
WARN load_ssl_domain_userdata(abc.kitotkara.com) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 408.
WARN load_ssl_domain_userdata(menu.kitotkara.com) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 408.
WARN load_ssl_domain_userdata(stock.kitotkara.com) failed - check /usr/local/cpanel/logs/error_log for additional details! at /usr/local/cpanel/Cpanel/WebVhosts.pm line 408.
Analyzing “abc.kitotkara.com” (website) …
1:04:10 AM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
1:04:10 AM Analyzing “kitotkara.com” (website) …
1:04:10 AM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
1:04:10 AM Analyzing “menu.kitotkara.com” (website) …
1:04:10 AM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
1:04:10 AM Analyzing “stock.kitotkara.com” (website) …
1:04:10 AM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
1:04:11 AM Attempting to ensure the existence of necessary CAA records …
1:04:11 AM No CAA records were created.
1:04:11 AM Verifying 16 domains’ management status …
Verifying “Let’s Encrypt™”’s authorization on 16 domains via DNS CAA records …
1:04:11 AM “mail.kitotkara.com” is managed.
“www.kitotkara.com” is managed.
“kitotkara.com” is managed.
“www.abc.kitotkara.com” is managed.
“abc.kitotkara.com” is managed.
“cpanel.kitotkara.com” is managed.
“webdisk.kitotkara.com” is managed.
“webmail.kitotkara.com” is managed.
“cpcontacts.kitotkara.com” is managed.
“cpcalendars.kitotkara.com” is managed.
“autodiscover.kitotkara.com” is managed.
“menu.kitotkara.com” is managed.
“www.menu.kitotkara.com” is managed.
“stock.kitotkara.com” is managed.
“www.stock.kitotkara.com” is managed.
“*.kitotkara.com” is managed.
All of this user’s 16 domains are managed.
CA authorized: “kitotkara.com”
CA authorized: “*.kitotkara.com”
CA authorized: “abc.kitotkara.com”
CA authorized: “www.abc.kitotkara.com”
CA authorized: “www.kitotkara.com”
CA authorized: “mail.kitotkara.com”
CA authorized: “cpanel.kitotkara.com”
CA authorized: “autodiscover.kitotkara.com”
CA authorized: “cpcontacts.kitotkara.com”
CA authorized: “cpcalendars.kitotkara.com”
CA authorized: “menu.kitotkara.com”
CA authorized: “webmail.kitotkara.com”
CA authorized: “webdisk.kitotkara.com”
CA authorized: “stock.kitotkara.com”
CA authorized: “www.menu.kitotkara.com”
CA authorized: “www.stock.kitotkara.com”
“Let’s Encrypt™” is authorized to issue certificates for 16 of this user’s 16 domains.
1:04:11 AM Performing HTTP DCV (Domain Control Validation) on 15 domains …
1:04:13 AM Redirection #1 (cpanel.kitotkara.com): http://cpanel.kitotkara.com/.well-known/acme-challenge/-W-PZ_8R8VBSEYOD8MGJ3N6BLPU1LZQR → https://cpanel.kitotkara.com/.well-known/acme-challenge/-W-PZ_8R8VBSEYOD8MGJ3N6BLPU1LZQR
Redirection #1 (webdisk.kitotkara.com): http://webdisk.kitotkara.com/.well-known/acme-challenge/UWDISPB5_R35J0VV444YYNHIGNZ1O8NU → https://webdisk.kitotkara.com/.well-known/acme-challenge/UWDISPB5_R35J0VV444YYNHIGNZ1O8NU
Redirection #1 (webmail.kitotkara.com): http://webmail.kitotkara.com/.well-known/acme-challenge/R3QD71QT5LTV374VY2UL--7VK00FXEG_ → https://webmail.kitotkara.com/.well-known/acme-challenge/R3QD71QT5LTV374VY2UL--7VK00FXEG_
Redirection #1 (cpcontacts.kitotkara.com): http://cpcontacts.kitotkara.com/.well-known/acme-challenge/E5H6WRPF8PRXB8LE_-MOTT2SY_XL13-7 → https://cpcontacts.kitotkara.com/.well-known/acme-challenge/E5H6WRPF8PRXB8LE_-MOTT2SY_XL13-7
Redirection #1 (cpcalendars.kitotkara.com): http://cpcalendars.kitotkara.com/.well-known/acme-challenge/-48I8ICRLEXZX-E5PV35O3KMKKJFG9RN → https://cpcalendars.kitotkara.com/.well-known/acme-challenge/-48I8ICRLEXZX-E5PV35O3KMKKJFG9RN
Redirection #1 (autodiscover.kitotkara.com): http://autodiscover.kitotkara.com/.well-known/acme-challenge/QE0VW7GLOMKF5122NF973PDVDJN-5XCZ → https://autodiscover.kitotkara.com/.well-known/acme-challenge/QE0VW7GLOMKF5122NF973PDVDJN-5XCZ
Local HTTP DCV OK: kitotkara.com
Local HTTP DCV OK: abc.kitotkara.com
Local HTTP DCV OK: www.kitotkara.com
Local HTTP DCV OK: mail.kitotkara.com
Local HTTP DCV OK: menu.kitotkara.com
Local HTTP DCV OK: stock.kitotkara.com
WARN Local HTTP DCV error (cpanel.kitotkara.com): The system queried for a temporary file at “https://cpanel.kitotkara.com/.well-known/acme-challenge/-W-PZ_8R8VBSEYOD8MGJ3N6BLPU1LZQR”, which was redirected from “http://cpanel.kitotkara.com/.well-known/acme-challenge/-W-PZ_8R8VBSEYOD8MGJ3N6BLPU1LZQR”. The web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
Local HTTP DCV OK: www.abc.kitotkara.com
WARN Local HTTP DCV error (webdisk.kitotkara.com): The system queried for a temporary file at “https://webdisk.kitotkara.com/.well-known/acme-challenge/UWDISPB5_R35J0VV444YYNHIGNZ1O8NU”, which was redirected from “http://webdisk.kitotkara.com/.well-known/acme-challenge/UWDISPB5_R35J0VV444YYNHIGNZ1O8NU”. The web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
WARN Local HTTP DCV error (webmail.kitotkara.com): The system queried for a temporary file at “https://webmail.kitotkara.com/.well-known/acme-challenge/R3QD71QT5LTV374VY2UL--7VK00FXEG_”, which was redirected from “http://webmail.kitotkara.com/.well-known/acme-challenge/R3QD71QT5LTV374VY2UL--7VK00FXEG_”. The web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
Local HTTP DCV OK: www.menu.kitotkara.com
Local HTTP DCV OK: www.stock.kitotkara.com
WARN Local HTTP DCV error (cpcontacts.kitotkara.com): The system queried for a temporary file at “https://cpcontacts.kitotkara.com/.well-known/acme-challenge/E5H6WRPF8PRXB8LE_-MOTT2SY_XL13-7”, which was redirected from “http://cpcontacts.kitotkara.com/.well-known/acme-challenge/E5H6WRPF8PRXB8LE_-MOTT2SY_XL13-7”. The web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
WARN Local HTTP DCV error (cpcalendars.kitotkara.com): The system queried for a temporary file at “https://cpcalendars.kitotkara.com/.well-known/acme-challenge/-48I8ICRLEXZX-E5PV35O3KMKKJFG9RN”, which was redirected from “http://cpcalendars.kitotkara.com/.well-known/acme-challenge/-48I8ICRLEXZX-E5PV35O3KMKKJFG9RN”. The web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
WARN Local HTTP DCV error (autodiscover.kitotkara.com): The system queried for a temporary file at “https://autodiscover.kitotkara.com/.well-known/acme-challenge/QE0VW7GLOMKF5122NF973PDVDJN-5XCZ”, which was redirected from “http://autodiscover.kitotkara.com/.well-known/acme-challenge/QE0VW7GLOMKF5122NF973PDVDJN-5XCZ”. The web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
1:04:13 AM Verifying local authority for 7 domains …
1:04:13 AM Local authority confirmed: “cpanel.kitotkara.com”
Local authority confirmed: “webdisk.kitotkara.com”
Local authority confirmed: “webmail.kitotkara.com”
Local authority confirmed: “cpcontacts.kitotkara.com”
Local authority confirmed: “cpcalendars.kitotkara.com”
Local authority confirmed: “autodiscover.kitotkara.com”
Local authority confirmed: “*.kitotkara.com”
1:04:43 AM Enqueueing 7 domains (1 zone) for local DNS DCV …
1:04:43 AM Publishing DNS changes for local DNS DCV (1 zone) …
Querying DNS to confirm DCV changes …
1:04:50 AM Processing “kitotkara”’s local DCV results …
1:04:50 AM ERROR Local DNS DCV error (cpanel.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
ERROR Local DNS DCV error (webdisk.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
ERROR Local DNS DCV error (webmail.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
ERROR Local DNS DCV error (cpcontacts.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
ERROR Local DNS DCV error (cpcalendars.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
ERROR Local DNS DCV error (autodiscover.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
ERROR Local DNS DCV error (*.kitotkara.com): The DNS query to “_cpanel-dcv-test-record.kitotkara.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=VUlKenziZYWPuYVAj41d9zSblYLlLtcRHP1POI1kaX3YGOkmznF3xtgc_AWfuMHU”.
Analyzing “abc.kitotkara.com”’s DCV results …
1:04:50 AM WARN Can't call method "valid_for_domain" on an undefined value at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 668. ...propagated at /usr/local/cpanel/Cpanel/SSL/Auto/Run/HandleVhost.pm line 258. ...caught at /usr/local/cpanel/Cpanel/SSL/Auto/Run/User.pm line 314.
1:04:50 AM Analyzing “kitotkara.com”’s DCV results …
1:04:50 AM WARN Can't call method "valid_for_domain" on an undefined value at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 668. ...propagated at /usr/local/cpanel/Cpanel/SSL/Auto/Run/HandleVhost.pm line 258. ...caught at /usr/local/cpanel/Cpanel/SSL/Auto/Run/User.pm line 314.
1:04:50 AM Analyzing “menu.kitotkara.com”’s DCV results …
1:04:50 AM WARN Can't call method "valid_for_domain" on an undefined value at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 668. ...propagated at /usr/local/cpanel/Cpanel/SSL/Auto/Run/HandleVhost.pm line 258. ...caught at /usr/local/cpanel/Cpanel/SSL/Auto/Run/User.pm line 314.
1:04:50 AM Analyzing “stock.kitotkara.com”’s DCV results …
1:04:50 AM WARN Can't call method "valid_for_domain" on an undefined value at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 668. ...propagated at /usr/local/cpanel/Cpanel/SSL/Auto/Run/HandleVhost.pm line 258. ...caught at /usr/local/cpanel/Cpanel/SSL/Auto/Run/User.pm line 314.
1:04:50 AM The system has completed “kitotkara”’s AutoSSL check.
In short, I think your hosting provider support is a better choice for this problem.
All the errors relate to "local" items which indicate a problem with your cPanel configuration. I don't see that your system has made any requests to Let's Encrypt yet because of those problems.
There were often multiple errors of these same types