# Lets Encrypt Cert not renewing with Host **URL:** \ **Category:** Help\ **Created:** [May 26, 2020, 11:48am UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913 "2020-05-26T11:48:11Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![BlueBearWood](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bluebearwood/32/39958_2.png) [@BlueBearWood](https://community.letsencrypt.org/u/BlueBearWood)\ **Post date:** [May 26, 2020, 11:48am UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/1 "2020-05-26T11:48:12Z")
My domain is: [www.bluebearwood.co.uk](http://www.bluebearwood.co.uk) I ran this command: It produced this output: My web server is (include version): The operating system my web server runs on is (include version): My hosting provider, if applicable, is: TSOHOST I can login to a root shell on my machine (yes or no, or I don’t know): I’m using a control panel to manage my site (no, or provide the name and version of the control panel): YES The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): Sorry I can’t fill in much of the above… I’m not very techie. My certificate isn’t renewing via my host… tsohost. It should have renewed on the 24th May. I’ve been using Let Encrypt for a few years and it’s always renewed fine (sometimes I have to renew it manually via control panel). TSOHost are saying they don’t know why it’s not working and they can’t do anything and are pushing for me to buy an SSL cert that I’m not going to do. Can anyone help? ---
**Author:** ![BlueBearWood](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bluebearwood/32/39958_2.png) [@BlueBearWood](https://community.letsencrypt.org/u/BlueBearWood)\ **Post date:** [May 26, 2020, 12:04pm UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/2 "2020-05-26T12:04:10Z")
![Screen Shot 2020-05-26 at 12.41.12](https://global.discourse-cdn.com/letsencrypt/original/3X/4/c/4c202ffcde19aa25be3e3f33728314654c536706.png) ---
**Author:** ![BlueBearWood](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bluebearwood/32/39958_2.png) [@BlueBearWood](https://community.letsencrypt.org/u/BlueBearWood)\ **Post date:** [May 26, 2020, 12:04pm UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/3 "2020-05-26T12:04:42Z")
![Screen Shot 2020-05-26 at 12.41.29](https://global.discourse-cdn.com/letsencrypt/original/3X/9/e/9ea66babb8c23883641a71543b7e1cbb396211a1.png) ---
**Author:** ![BlueBearWood](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bluebearwood/32/39958_2.png) [@BlueBearWood](https://community.letsencrypt.org/u/BlueBearWood)\ **Post date:** [May 26, 2020, 12:05pm UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/4 "2020-05-26T12:05:30Z")
![Screen Shot 2020-05-26 at 12.42.01](https://global.discourse-cdn.com/letsencrypt/original/3X/1/2/1244051ac2bd390701f7517905ba6309597f7ab3.png) ---
**Author:** ![leader](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/leader/32/7569_2.png) [@leader](https://community.letsencrypt.org/u/leader)\ **Post date:** [May 26, 2020, 12:44pm UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/5 "2020-05-26T12:44:33Z")
Could this be your case? [https://www.rogeriodasilva.com/lets-encrypt-not-working/](https://www.rogeriodasilva.com/lets-encrypt-not-working/) It is about TSOHost and, by the look of it, the issue could be persmissions-related (considering that “fix” described there worked). Maybe give it a go? ---
**Author:** ![BlueBearWood](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/bluebearwood/32/39958_2.png) [@BlueBearWood](https://community.letsencrypt.org/u/BlueBearWood)\ **Post date:** [May 26, 2020, 12:47pm UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/6 "2020-05-26T12:47:26Z")
> [@leader](#): > > [https://www.rogeriodasilva.com/lets-encrypt-not-working/](https://www.rogeriodasilva.com/lets-encrypt-not-working/) I've just managed to fix it by removing the .com domain alias I have no idea why it worked but everything seems fine now ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [June 25, 2020, 12:47pm UTC](https://community.letsencrypt.org/t/lets-encrypt-cert-not-renewing-with-host/123913/7 "2020-06-25T12:47:29Z")
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