Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: johnsonmediaserver.xyz
I ran this command: certbot -d johnsonmediaserver.xyz --manual --preferred-challenges dns certonly
It produced this output: Failed authorization procedure. johnsonmediaserver.xyz (dns-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Incorrect TXT record “v=spf1 include:spf.efwd.registrar-servers.com ~all” found at _acme-challenge.johnsonmediaserver.xyz
My web server is (include version): Apache not sure of version
The operating system my web server runs on is (include version): Debian 10
My hosting provider, if applicable, is: Cox Communications
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): 0.31.0
I’m a complete novice when it comes to web servers or networking in general so please excuse the ignorance…
I have tried every possible way I know how to get this certificate but have not had any luck. I tried through webmin, openssl, certbot.eff and with apache and nginx plug-ins and nothing. The information above is from my most recent attempt. I can’t do certbot --apache because my ISP does not support port forwarding of any kind so I’m trying the DNS way but according to everything I read, it can take up to 48 hours for a TXT record to propagate, and from the information above, I can’t do anything about that TXT record. There is a picture of a lock next to it that says it can’t be touched, according to my registrar, namecheap.com. Also, I can’t make a CNAME or NS Record with the information I’m told to put in there from certbot because it says the format is incorrect.
I’m not sure if there is anymore information I can give to make this easier on whoever can help me or if the websites you guys use to diagnose websites is enough but if there is anything I can answer I’ll do my best