# I can not renew the certificate **URL:** \ **Category:** Help\ **Created:** [February 13, 2018, 10:40pm UTC](https://community.letsencrypt.org/t/i-can-not-renew-the-certificate/53050 "2018-02-13T22:40:58Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![agonzalez.itechcr](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@agonzalez.itechcr](https://community.letsencrypt.org/u/agonzalez.itechcr)\ **Post date:** [February 13, 2018, 10:40pm UTC](https://community.letsencrypt.org/t/i-can-not-renew-the-certificate/53050/1 "2018-02-13T22:40:58Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: desa.compufax.cr I ran this command: letsencrypt certonly -a manual --email [agonzalez@itechcr.com](mailto:agonzalez@itechcr.com) -d desa.compufax.cr certbot certonly -a webroot -w=/var/www/site1/web -d desa.compufax.cr letsencrypt certonly -a webroot --webroot-path=/var/www/site1/web -d desa.compufax.cr It produced this output: * * * Create a file containing just this data: kszZSB2hU7DJAXtojv3IEFF8zgzHAn4FCyuLzPZOKW4.W-Wtez24xFEycQ8QS389upekbFPDENFH5oAPq80G6-E And make it available on your web server at this URL: [http://desa.compufax.cr/.well-known/acme-challenge/kszZSB2hU7DJAXtojv3IEFF8zgzHAn4FCyuLzPZOKW4](http://desa.compufax.cr/.well-known/acme-challenge/kszZSB2hU7DJAXtojv3IEFF8zgzHAn4FCyuLzPZOKW4) * * * Press Enter to Continue Waiting for verification… Cleaning up challenges Failed authorization procedure. desa.compufax.cr (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching [https://desa.compufax.cr.well-known/acme-challenge/kszZSB2hU7DJAXtojv3IEFF8zgzHAn4FCyuLzPZOKW4:](https://desa.compufax.cr.well-known/acme-challenge/kszZSB2hU7DJAXtojv3IEFF8zgzHAn4FCyuLzPZOKW4:) Error getting validation data IMPORTANT NOTES: - The following errors were reported by the server: My web server is (include version): PHP 5.6 The operating system my web server runs on is (include version): GNU/Linux Ubuntu 16.04 My hosting provider, if applicable, is: I can login to a root shell on my machine (yes or no, or I don’t know): yes I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no The webroot of validation is lost the slash (/) ---
**Author:** ![\_az](https://avatars.discourse-cdn.com/v4/letter/_/22d042/32.png) [@\_az](https://community.letsencrypt.org/u/_az)\ **Post date:** [February 13, 2018, 10:44pm UTC](https://community.letsencrypt.org/t/i-can-not-renew-the-certificate/53050/2 "2018-02-13T22:44:13Z")
> [@agonzalez.itechcr](#): > > Fetching [https://desa.compufax.cr.well-known](https://desa.compufax.cr.well-known) You have a bad HTTPS redirect on your site. You need to add a trailing slash to whatever redirect rule you have for HTTP-to-HTTPS. ---
**Author:** ![agonzalez.itechcr](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@agonzalez.itechcr](https://community.letsencrypt.org/u/agonzalez.itechcr)\ **Post date:** [February 13, 2018, 11:36pm UTC](https://community.letsencrypt.org/t/i-can-not-renew-the-certificate/53050/3 "2018-02-13T23:36:44Z")
It is correct. I disable the redirect and the renew work. Thank you ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [March 15, 2018, 11:36pm UTC](https://community.letsencrypt.org/t/i-can-not-renew-the-certificate/53050/4 "2018-03-15T23:36:55Z")
Closed on March 15, 2018, 11:36pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.