# I am trying to renew my ssl certificate & get this error
**URL:** https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313
**Category:** Help
**Created:** [May 8, 2021, 4:49am UTC](https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313 "2021-05-08T04:49:07Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Ndhamne](https://community.letsencrypt.org/u/Ndhamne)
#### Post date: [May 8, 2021, 4:49am UTC](https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313/1 "2021-05-08T04:49:07Z")
Could not issue an SSL/TLS certificate for **labcreator.in**
Details
Could not issue a Let's Encrypt SSL/TLS certificate for **labcreator.in**. Authorization for the domain failed.
Details
Invalid response from [https://acme-v02.api.letsencrypt.org/acme/authz-v3/12942804138](https://acme-v02.api.letsencrypt.org/acme/authz-v3/12942804138).
Details:
Type: urn:ietf:params:acme:error:dns
Status: 400
Detail: During secondary validation: DNS problem: query timed out looking up A for labcreator.in
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: labcreator.in
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: plesk
I can login to a root shell on my machine (yes or no, or I don't know):no
The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot):
---
### Author:  [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)
#### Post date: [May 8, 2021, 8:35am UTC](https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313/2 "2021-05-08T08:35:59Z")
Hi @Ndhamne
> [@Ndhamne](#):
>
> Detail: During secondary validation: DNS problem: query timed out looking up A for labcreator.in
> During secondary validation
is the key. That tells you: The primary Letsencrypt servers can check your DNS. Some of the secondary can't.
Looks like you block some (AWS-) ip addresses.
Your configuration is fatal - see your check, created yesterday - [labcreator.in - Make your website better - DNS, redirects, mixed content, certificates](https://check-your-website.server-daten.de/?q=labcreator.in)
```nohighlight
• ns1.webtechmediaadvertising.com
103.233.25.188
Mumbai/Maharashtra/India (IN) - Web Werks India Pvt. Ltd. •
• ns2.webtechmediaadvertising.com
103.233.25.188
Mumbai/Maharashtra/India (IN) - Web Werks India Pvt. Ltd.
```
Both name servers with the same ip address.
That's not the idea of "different name servers".
And it's the same ip address of your domain
```nohighlight
labcreator.in
A
103.233.25.188
```
---
### Author:  [@Ndhamne](https://community.letsencrypt.org/u/Ndhamne)
#### Post date: [May 8, 2021, 9:08am UTC](https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313/3 "2021-05-08T09:08:23Z")
I don't know how to fix this issue please give me some instructions
---
### Author:  [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)
#### Post date: [May 8, 2021, 10:11am UTC](https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313/4 "2021-05-08T10:11:34Z")
> [@Ndhamne](#):
>
> please give me some instructions
You have created that buggy system, so you have to find a solution how to fix that.
Name server configuration isn't part of this forum.
Why do you run your own name server if you don't know such things? I use the name server of a dns provider instead of running my own.
---
### Author:  [@system](https://community.letsencrypt.org/u/system)
#### Post date: [June 7, 2021, 10:11am UTC](https://community.letsencrypt.org/t/i-am-trying-to-renew-my-ssl-certificate-get-this-error/151313/5 "2021-06-07T10:11:59Z")
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