Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: freedomlawclinic.org
I ran this command: sudo /opt/bitnami/bncert-tool
It produced this output: all hunky dory until:
Account firstname.lastname@example.org is not registered. Use
'run' to register a new account.
My web server is (include version): bitnami
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: Lightsail AWS
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): Certbot is not installed, it would seem
I've inherited this website from another administrator who is now out of touch. The certificate expired on 31 December 2022. I've tried running bncert to renew but can't get past the fact that I don't know which email address was used to create the certificate, nor can I figure out how to create a new account and register using that.
Any assistance very welcome. (I've been developing websites for years, but this stuff is new to me.)