# Help with Let's Encrypt and web hosters **URL:** \ **Category:** Help\ **Created:** [April 18, 2019, 3:26pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550 "2019-04-18T15:26:05Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![sickandtired](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@sickandtired](https://community.letsencrypt.org/u/sickandtired)\ **Post date:** [April 18, 2019, 3:26pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/1 "2019-04-18T15:26:05Z")
I just signed up with a new hosting provider assure and whereas they SAY they use Lets Encrypt, I cant install or upload ssl web content and when I call the page using https:// it is corrupted but the hosting provider SAYS the certificate is installed and valid. most hosting providers just do as they advertise but they all have put limitations on services - advertising one thing and delivering another. the last hosting provider sold my url under me and kept my account in the old domain name and my site was slow as a turtle. I am so tired of fraud and tricks. how can I fix or is this on them? ---
**Author:** ![stevenzhu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/stevenzhu/32/18864_2.png) [@stevenzhu](https://community.letsencrypt.org/u/stevenzhu)\ **Post date:** [April 18, 2019, 5:23pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/2 "2019-04-18T17:23:29Z")
> [@Web Hosting who support Let's Encrypt](https://community.letsencrypt.org/t/web-hosting-who-support-lets-encrypt/6920/670): > > how can I fix or is this on them? Could you share us your domain name? [@moderators](https://community.letsencrypt.org/groups/moderators) can someone take this out from this thread? Thank you ---
**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\ **Post date:** [April 18, 2019, 6:59pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/3 "2019-04-18T18:59:38Z")
Hi @sickandtired > [@sickandtired](#): > > when I call the page using https:// it is corrupted perhaps you have mixed content, so JavaScript and CSS files are blocked. It's possible that the certificate is correct - but mixed content is the problem. This has nothing to do with the hoster, it's your site. So: What's your domain name? ---
**Author:** ![ryankekos](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/ryankekos/32/10787_2.png) [@ryankekos](https://community.letsencrypt.org/u/ryankekos)\ **Post date:** [April 19, 2019, 7:57pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/4 "2019-04-19T19:57:21Z")
Did you get your SSL working? They should have a control panel that allows you do this. Our control panel for our customers at [www.gearhost.com](http://www.gearhost.com) let’s you issue it right from there so I would double check with them and see if that’s possible. ---
**Author:** ![sickandtired](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@sickandtired](https://community.letsencrypt.org/u/sickandtired)\ **Post date:** [April 20, 2019, 5:15am UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/5 "2019-04-20T05:15:48Z")
Sorry for the delayed response. So this is what happened. Provider offers free SSL however they have to “tweek” our website because the ssl is only on a dedicated server. Probably a reseller👿 So my concern was I was installing my website on a http and when we would go to text and enter data from the customer side it would give an error 404. Have used let’s encrypt before with no issues… I haven’t quite figured out what they did to make it work. but I think I’m going to use API to Google forms because we do a lot of PII and I don’t want to expose my customers😞 ---
**Author:** ![sickandtired](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@sickandtired](https://community.letsencrypt.org/u/sickandtired)\ **Post date:** [April 28, 2019, 1:19am UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/6 "2019-04-28T01:19:43Z")
my apologizes for the continued delayed response. I am learning the hard way on these matters. I am so afraid to publish the domain or url due to ongoing issues…seems that many hosting providers use Lets encrypt and I have gone through 4 of them since my initial post. these hosting providers advertise free ssl but are not sure themselves how to install. assure kept emailing me after I pointed my domain back to the original or holder. i finally had to BLOCK them from emailing me. I figured out how to self encrypt but they work in the background to discontinue my self-hosted. the end result is the web browser gets confused adn my sites are flagged. I am going to buy new domains which means I must start all over with advertisement. I cant find a hones web hosting company. so in closing, my issues are NOT with Let’s Encrypt…but some greedy web hosting (sad face) ---
**Author:** ![westernira](https://avatars.discourse-cdn.com/v4/letter/w/439d5e/32.png) [@westernira](https://community.letsencrypt.org/u/westernira)\ **Post date:** [May 17, 2019, 4:36pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/7 "2019-05-17T16:36:18Z")
Thanks for your views. it really helpful for us. ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [June 16, 2019, 4:36pm UTC](https://community.letsencrypt.org/t/help-with-lets-encrypt-and-web-hosters/91550/8 "2019-06-16T16:36:22Z")
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