# Help lets encrypt

**URL:** <https://community.letsencrypt.org/t/help-lets-encrypt/231102>\
**Category:** Help\
**Created:** [December 30, 2024, 8:56pm UTC](https://community.letsencrypt.org/t/help-lets-encrypt/231102 "2024-12-30T20:56:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![aleo13](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@aleo13](https://community.letsencrypt.org/u/aleo13)\
**Post date:** [December 30, 2024, 8:56pm UTC](https://community.letsencrypt.org/t/help-lets-encrypt/231102/1 "2024-12-30T20:56:12Z")

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hello i have a server in contabo i use lets encrypt all these years but now my certificates has expired how can i renewthem? plz help

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**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [December 30, 2024, 9:05pm UTC](https://community.letsencrypt.org/t/help-lets-encrypt/231102/2 "2024-12-30T21:05:59Z")

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When you opened this thread in the #Help section, you _should_ have been provided with a questionnaire. Maybe you didn't get it somehow (which is weird), _or_ you've decided to delete it. In any case, _all_ the answers to this questionnaire are required:

* * *

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot):

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**Author:** ![aleo13](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@aleo13](https://community.letsencrypt.org/u/aleo13)\
**Post date:** [December 31, 2024, 10:01am UTC](https://community.letsencrypt.org/t/help-lets-encrypt/231102/3 "2024-12-31T10:01:44Z")

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ok plz close the topic ill open a new one thank you happy new year

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**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [December 31, 2024, 12:57pm UTC](https://community.letsencrypt.org/t/help-lets-encrypt/231102/4 "2024-12-31T12:57:44Z")

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You can just copy/paste the questionnaire in this thread and continue here.

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [January 30, 2025, 12:58pm UTC](https://community.letsencrypt.org/t/help-lets-encrypt/231102/5 "2025-01-30T12:58:32Z")

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Closed on January 30, 2025, 12:58pm UTC

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