# For help getting Let’s Encrypt certificates

**URL:** <https://community.letsencrypt.org/t/for-help-getting-let-s-encrypt-certificates/163793>\
**Category:** Help\
**Created:** [October 22, 2021, 8:48pm UTC](https://community.letsencrypt.org/t/for-help-getting-let-s-encrypt-certificates/163793 "2021-10-22T20:48:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Campbear](https://avatars.discourse-cdn.com/v4/letter/c/f04885/32.png) [@Campbear](https://community.letsencrypt.org/u/Campbear)\
**Post date:** [October 22, 2021, 8:48pm UTC](https://community.letsencrypt.org/t/for-help-getting-let-s-encrypt-certificates/163793/1 "2021-10-22T20:48:14Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [crt.sh | example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:WWW.cactuscanyoncampground.com

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: [freeservers.com](http://freeservers.com)

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot):

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**Author:** ![danb35](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/danb35/32/70869_2.png) [@danb35](https://community.letsencrypt.org/u/danb35)\
**Post date:** [October 22, 2021, 10:31pm UTC](https://community.letsencrypt.org/t/for-help-getting-let-s-encrypt-certificates/163793/2 "2021-10-22T22:31:15Z")

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Did you have a question?

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**Author:** ![MikeMcQ](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mikemcq/32/52772_2.png) [@MikeMcQ](https://community.letsencrypt.org/u/MikeMcQ)\
**Post date:** [October 22, 2021, 10:57pm UTC](https://community.letsencrypt.org/t/for-help-getting-let-s-encrypt-certificates/163793/3 "2021-10-22T22:57:31Z")

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@Campbear A general question about setting up ssl/tls is better asked of your hosting service [freeservers.com](http://freeservers.com)

But, I do not think you will have much luck. Their own website does not even have a certificate. That is, the below request fails. Ouch.

[https://www.freeservers.com](https://www.freeservers.com)

I think you would need an especially broad range of technical know-how to be the first person to setup ssl with them 🙂 Sad to say you may be better off switching hosting providers. The Lets Encrypt Getting Started page has a good explanation and suggestions for hosting providers.

> **[Getting Started - Let's Encrypt](https://letsencrypt.org/getting-started/)**
>
> To enable HTTPS on your website, you need to get a certificate (a type of file) from a Certificate Authority (CA). Let’s Encrypt is a CA. In order to get a certificate for your website’s domain from Let’s Encrypt, you have to...

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [November 21, 2021, 10:58pm UTC](https://community.letsencrypt.org/t/for-help-getting-let-s-encrypt-certificates/163793/4 "2021-11-21T22:58:04Z")

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