I have to say, I disagree with this sentiment. We owe a lot to our subscribers. For one thing, as a trusted provider of important services on the Internet, we owe them quality service, clear and transparent communication in as timely a manner as we can make it, and an explanation when things go wrong. We will always try our best to provide all of those things. Sometimes we'll fall short, and we'll use those opportunities to improve our processes and do better next time.