Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: vuototecnica.co.uk - vacuumdaily.com
I ran this command: ACME auto renewal
It produced this output: see the error log messages below.
My web server is (include version): I don't know
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: FastNom
I can login to a root shell on my machine (yes or no, or I don't know): no
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): yes, DirectAdmin
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
We are using auto renewal SSL certificates since some years and so far everything worked like a charm. Yesterday we got the following error messages for 2 of our domains:
2025/06/15 11:43:47 [INFO] [vuototecnica.co.uk, www.vuototecnica.co.uk] acme: Obtaining SAN certificate
2025/06/15 11:43:48 [INFO] [vuototecnica.co.uk] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz/909077387/535419574242
2025/06/15 11:43:48 [INFO] [www.vuototecnica.co.uk] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz/909077387/534364021622
2025/06/15 11:43:48 [INFO] [vuototecnica.co.uk] acme: authorization already valid; skipping challenge
2025/06/15 11:43:48 [INFO] [www.vuototecnica.co.uk] acme: authorization already valid; skipping challenge
2025/06/15 11:43:48 [INFO] [vuototecnica.co.uk, www.vuototecnica.co.uk] acme: Validations succeeded; requesting certificates
2025/06/15 11:44:22 Could not obtain certificates:
error: one or more domains had a problem:
vuototecnica.co.uk: Post "https://acme-v02.api.letsencrypt.org/acme/finalize/909077387/395098774592": net/http: timeout awaiting response headers
www.vuototecnica.co.uk: Post "https://acme-v02.api.letsencrypt.org/acme/finalize/909077387/395098774592": net/http: timeout awaiting response headers
Failed to issue new certificate
2025/06/15 11:43:10 [INFO] [vacuumdaily.com, www.vacuumdaily.com] acme: Obtaining SAN certificate
2025/06/15 11:43:11 [INFO] [vacuumdaily.com] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz/909077387/534359318062
2025/06/15 11:43:11 [INFO] [www.vacuumdaily.com] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz/909077387/534887450842
2025/06/15 11:43:11 [INFO] [vacuumdaily.com] acme: authorization already valid; skipping challenge
2025/06/15 11:43:11 [INFO] [www.vacuumdaily.com] acme: authorization already valid; skipping challenge
2025/06/15 11:43:11 [INFO] [vacuumdaily.com, www.vacuumdaily.com] acme: Validations succeeded; requesting certificates
2025/06/15 11:43:45 Could not obtain certificates:
error: one or more domains had a problem:
vacuumdaily.com: Post "https://acme-v02.api.letsencrypt.org/acme/finalize/909077387/395098617262": net/http: timeout awaiting response headers
www.vacuumdaily.com: Post "https://acme-v02.api.letsencrypt.org/acme/finalize/909077387/395098617262": net/http: timeout awaiting response headers
Failed to issue new certificate
How can we solve the issue?
Thanks
Franco