# Failed authorization procedure **URL:** \ **Category:** Help\ **Created:** [December 29, 2018, 3:21am UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/81146 "2018-12-29T03:21:18Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![hmarrero](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@hmarrero](https://community.letsencrypt.org/u/hmarrero)\ **Post date:** [December 29, 2018, 3:21am UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/81146/1 "2018-12-29T03:21:18Z")
Hello. **My domain is:** [www.importadorafullcar.com](http://www.importadorafullcar.com) **I ran this command:** certbot --apache -d [importadorafullcar.com](http://importadorafullcar.com) -d [www.importadorafullcar.com](http://www.importadorafullcar.com) **It produced this output:** Failed authorization procedure. [www.importadorafullcar.com](http://www.importadorafullcar.com) (http-01): urn:ietf:params:acme:error:unknownHost :: The server could not resolve a domain name :: No valid IP addresses found for [www.importadorafullcar.com](http://www.importadorafullcar.com), [importadorafullcar.com](http://importadorafullcar.com) (http-01): urn:ietf:params:acme:error:dns :: DNS problem: SERVFAIL looking up A for [importadorafullcar.com](http://importadorafullcar.com) IMPORTANT NOTES: - The following errors were reported by the server: - The following errors were reported by the server: **My web server is (include version):** Apache2 **The operating system my web server runs on is (include version):** Ubuntu 14 04 **My hosting provider, if applicable, is:** Digitalocean **I can login to a root shell on my machine (yes or no, or I don’t know):** Yes **I’m using a control panel to manage my site (no, or provide the name and version of the control panel):** No ---
**Author:** ![\_az](https://avatars.discourse-cdn.com/v4/letter/_/22d042/32.png) [@\_az](https://community.letsencrypt.org/u/_az)\ **Post date:** [December 29, 2018, 3:32am UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/81146/2 "2018-12-29T03:32:24Z")
You’ve setup your domain to use DigitalOcean’s nameservers, but you haven’t actually created your DNS zone within DigitalOcean. You’ve skipped the most important bit where you actually point your domain at your droplet. Follow the docs: [https://www.digitalocean.com/docs/networking/dns/quickstart/](https://www.digitalocean.com/docs/networking/dns/quickstart/) ---
**Author:** ![mnordhoff](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mnordhoff/32/22583_2.png) [@mnordhoff](https://community.letsencrypt.org/u/mnordhoff)\ **Post date:** [December 29, 2018, 3:41am UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/81146/3 "2018-12-29T03:41:50Z")
Now there’s a `importadorafullcar.com.` zone **and** a `www.importadorafullcar.com.` zone – and `www.importadorafullcar.com.` doesn’t have an `A` record. You can/should get rid of the `www.importadorafullcar.com.` zone and add any necessary records – like a `www` `A` record – to the `importadorafullcar.com.` zone. ---
**Author:** ![hmarrero](https://avatars.discourse-cdn.com/v4/letter/h/ed8c4c/32.png) [@hmarrero](https://community.letsencrypt.org/u/hmarrero)\ **Post date:** [December 29, 2018, 4:54am UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/81146/4 "2018-12-29T04:54:52Z")
thanks, with this it was solved ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [January 28, 2019, 4:55am UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/81146/5 "2019-01-28T04:55:02Z")
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