# Failed authorization procedure

**URL:** <https://community.letsencrypt.org/t/failed-authorization-procedure/121544>\
**Category:** Help\
**Created:** [May 3, 2020, 8:39pm UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/121544 "2020-05-03T20:39:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![NickR](https://avatars.discourse-cdn.com/v4/letter/n/dc4da7/32.png) [@NickR](https://community.letsencrypt.org/u/NickR)\
**Post date:** [May 3, 2020, 8:39pm UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/121544/1 "2020-05-03T20:39:20Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: [nicksopeneatsdns.southcentralus.cloudapp.azure.com](http://nicksopeneatsdns.southcentralus.cloudapp.azure.com)

I ran this command:sudo certbot --nginx

It produced this output:  
Saving debug log to /var/log/letsencrypt/letsencrypt.log  
Plugins selected: Authenticator nginx, Installer nginx

Which names would you like to activate HTTPS for?

* * *

1: [nicksopeneatsdns.southcentralus.cloudapp.azure.com](http://nicksopeneatsdns.southcentralus.cloudapp.azure.com)

* * *

Select the appropriate numbers separated by commas and/or spaces, or leave input  
blank to select all options shown (Enter ‘c’ to cancel): 1  
Obtaining a new certificate  
Performing the following challenges:  
http-01 challenge for [nicksopeneatsdns.southcentralus.cloudapp.azure.com](http://nicksopeneatsdns.southcentralus.cloudapp.azure.com)  
Waiting for verification…  
Cleaning up challenges  
Failed authorization procedure. [nicksopeneatsdns.southcentralus.cloudapp.azure.com](http://nicksopeneatsdns.southcentralus.cloudapp.azure.com) (http-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Invalid response from [http://nicksopeneatsdns.southcentralus.cloudapp.azure.com/.well-known/acme-challenge/FqiFA\_ajyhwKlIsvO7yF9Ywx5OV-KXx9Er2lMnAWfBY](http://nicksopeneatsdns.southcentralus.cloudapp.azure.com/.well-known/acme-challenge/FqiFA_ajyhwKlIsvO7yF9Ywx5OV-KXx9Er2lMnAWfBY) [104.215.99.131]: "\<!doctype html\>\<html lang=“en”\>\<meta charset=“utf-8”\>\<meta name=“viewport” content=“width=device-width,initial-scale=1,shr”

IMPORTANT NOTES:

- The following errors were reported by the server:

My web server is (include version): nginx/1.14.0

The operating system my web server runs on is (include version):Ubuntu 18.04

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): 0.31.0

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<div class="post-metadata">

**Author:** ![stevenzhu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/stevenzhu/32/18864_2.png) [@stevenzhu](https://community.letsencrypt.org/u/stevenzhu)\
**Post date:** [May 3, 2020, 10:34pm UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/121544/2 "2020-05-03T22:34:58Z")

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> [@NickR](#):
>
> sudo certbot --nginx

Where did you run this from?  
You are using Azure App Service right?

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<div class="post-metadata">

**Author:** ![NickR](https://avatars.discourse-cdn.com/v4/letter/n/dc4da7/32.png) [@NickR](https://community.letsencrypt.org/u/NickR)\
**Post date:** [May 3, 2020, 10:40pm UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/121544/3 "2020-05-03T22:40:03Z")

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Yes I am in a SSH and yes I am using Azure App Service.

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<div class="post-metadata">

**Author:** ![stevenzhu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/stevenzhu/32/18864_2.png) [@stevenzhu](https://community.letsencrypt.org/u/stevenzhu)\
**Post date:** [May 3, 2020, 10:41pm UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/121544/4 "2020-05-03T22:41:06Z")

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Are you using their docker image?  
If you are using Nginx, you might need to use webroot and test it first. (As the error message asks viewer to enable JS, which means the application is still handling that site)

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [June 2, 2020, 10:41pm UTC](https://community.letsencrypt.org/t/failed-authorization-procedure/121544/5 "2020-06-02T22:41:08Z")

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