Errors everytime certificate is updated

Often when the certificate is updated I get reports from users about getting the error message in their browser saying the site is not secure. It happens a couple days after the certificate is updated.
Certificate seems to be working fine. Is just some users. And I think is only in school networks.
Any idea what can it be and how to handle it?
The domain is

thank you


Hi @eago99 and welcome to the LE community forum :slight_smile:

The only thing I can find that might cause such a popup is that the cert doesn't contain the "www" name.
Anyone going to will be presented with a cert that doesn't match that name.

see: SSL Server Test: (Powered by Qualys SSL Labs)


Welcome to the Let's Encrypt Community :slightly_smiling_face:

I concur with @rg305.

I checked for all of the following and found no issues:

  • missing/broken/incorrect certificate chain
  • improper redirection
  • mixed content

Your previous GoDaddy certificates included ...


Ah, thank you very much @rg305 and @griffin


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