# Error while renewing certificates certbot-auto

**URL:** <https://community.letsencrypt.org/t/error-while-renewing-certificates-certbot-auto/96654>\
**Category:** Help\
**Created:** [June 26, 2019, 3:05pm UTC](https://community.letsencrypt.org/t/error-while-renewing-certificates-certbot-auto/96654 "2019-06-26T15:05:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nagsp](https://avatars.discourse-cdn.com/v4/letter/n/5e9695/32.png) [@nagsp](https://community.letsencrypt.org/u/nagsp)\
**Post date:** [June 26, 2019, 3:05pm UTC](https://community.letsencrypt.org/t/error-while-renewing-certificates-certbot-auto/96654/1 "2019-06-26T15:05:39Z")

</div>

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: [emcards-stg.venuetize.com](http://emcards-stg.venuetize.com)

I ran this command:certbot-auto certificates

It produced this output:

Error: couldn’t get currently installed version for /opt/eff.org/certbot/venv/bin/letsencrypt:  
Traceback (most recent call last):  
File “/opt/eff.org/certbot/venv/bin/letsencrypt”, line 7, in   
from certbot.main import main  
File “/opt/eff.org/certbot/venv/local/lib/python2.7/dist-packages/certbot/main.py”, line 11, in   
import josepy as jose  
File “/opt/eff.org/certbot/venv/local/lib/python2.7/dist-packages/josepy/ **init**.py”, line 44, in   
from josepy.interfaces import JSONDeSerializable  
File “/opt/eff.org/certbot/venv/local/lib/python2.7/dist-packages/josepy/interfaces.py”, line 8, in   
from josepy import errors, util  
File “/opt/eff.org/certbot/venv/local/lib/python2.7/dist-packages/josepy/util.py”, line 4, in   
import OpenSSL  
File “/opt/eff.org/certbot/venv/local/lib/python2.7/dist-packages/OpenSSL/ **init**.py”, line 8, in   
from OpenSSL import crypto, SSL  
File “/opt/eff.org/certbot/venv/local/lib/python2.7/dist-packages/OpenSSL/crypto.py”, line 12, in   
from cryptography import x509  
ImportError: No module named cryptography

My web server is (include version): Apache/2.2.34 (Unix)

The operating system my web server runs on is (include version): Amazon Linux AMI 2018.03 RHEL Fedora

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): 0.32

---

<div class="post-metadata">

**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\
**Post date:** [June 26, 2019, 8:43pm UTC](https://community.letsencrypt.org/t/error-while-renewing-certificates-certbot-auto/96654/2 "2019-06-26T20:43:13Z")

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Hi @nagsp

> [@nagsp](#):
>
> I ran this command:certbot-auto certificates

does it work if you start new?

```nohighlight
wget https://dl.eff.org/certbot-auto

```

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<div class="post-metadata">

**Author:** ![gpatel-fr](https://avatars.discourse-cdn.com/v4/letter/g/7993a0/32.png) [@gpatel-fr](https://community.letsencrypt.org/u/gpatel-fr)\
**Post date:** [June 26, 2019, 8:53pm UTC](https://community.letsencrypt.org/t/error-while-renewing-certificates-certbot-auto/96654/3 "2019-06-26T20:53:40Z")

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> [@JuergenAuer](#):
>
> start new?

In case of misunderstanding, @JuergenAuer is ONLY speaking about downloading again the certbot file, and NOT of deleting anything. Do NOT delete certificates !

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [July 26, 2019, 8:53pm UTC](https://community.letsencrypt.org/t/error-while-renewing-certificates-certbot-auto/96654/4 "2019-07-26T20:53:44Z")

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