Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: basothomall.shop
I ran this command: I tried issuing the certificate via SSH on Google Cloud Platform
It produced this output: Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Detail: 184.108.40.206: Invalid response from http://www.basothomall.shop/.well-known/acme-challenge/Meizg2F4bEHL5DyfEX3kz1UB9-hukNRXKAFnXImWoPE: 404
Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.
My web server is (include version): Not sure
The operating system my web server runs on is (include version): Not sure
My hosting provider, if applicable, is: Google Cloud Platform
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):