# Error: urn:ietf:params:acme:error:serverInternal :: The server experienced an internal error :: Error retrieving account

**URL:** <https://community.letsencrypt.org/t/error-urnparamserror-serverinternal-the-server-experienced-an-internal-error-error-retrieving-account/129946>\
**Category:** Help\
**Created:** [August 1, 2020, 2:05pm UTC](https://community.letsencrypt.org/t/error-urnparamserror-serverinternal-the-server-experienced-an-internal-error-error-retrieving-account/129946 "2020-08-01T14:05:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![randyj](https://avatars.discourse-cdn.com/v4/letter/r/b9e5f3/32.png) [@randyj](https://community.letsencrypt.org/u/randyj)\
**Post date:** [August 1, 2020, 2:05pm UTC](https://community.letsencrypt.org/t/error-urnparamserror-serverinternal-the-server-experienced-an-internal-error-error-retrieving-account/129946/1 "2020-08-01T14:05:59Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:wpapi.greyphin.com

I ran this command: sudo certbot --apache -d [wpapi.greyphin.com](http://wpapi.greyphin.com)

It produced this output:

```auto
2020-08-01 13:54:16,423:DEBUG:acme.client:Received response:
HTTP 500
Server: nginx
Date: Sat, 01 Aug 2020 13:54:16 GMT
Content-Type: application/problem+json
Content-Length: 174
Connection: keep-alive
Cache-Control: public, max-age=0, no-cache
Link: <https://acme-v02.api.letsencrypt.org/directory>;rel="index"
Replay-Nonce: 01010wNFutX50FzfleAn7iTGRpFjLOvp2t4P9ztidbEEUiQ

{
  "type": "urn:ietf:params:acme:error:serverInternal",
  "detail": "Error retrieving account \"https://acme-v02.api.letsencrypt.org/acme/acct/92856114\"",
  "status": 500
}

```

My web server is (include version): Apache 2.4.29

The operating system my web server runs on is (include version): Ubuntu 18

My hosting provider, if applicable, is: Digital ocean

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): certbot 0.31.0

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<div class="post-metadata">

**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\
**Post date:** [August 1, 2020, 2:14pm UTC](https://community.letsencrypt.org/t/error-urnparamserror-serverinternal-the-server-experienced-an-internal-error-error-retrieving-account/129946/2 "2020-08-01T14:14:38Z")

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Could be a temporary hickup _or_ some kind of serious problem at Let’s Encrypts end. Could you please try again and see if it was just a hickup?

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<div class="post-metadata">

**Author:** ![randyj](https://avatars.discourse-cdn.com/v4/letter/r/b9e5f3/32.png) [@randyj](https://community.letsencrypt.org/u/randyj)\
**Post date:** [August 1, 2020, 2:23pm UTC](https://community.letsencrypt.org/t/error-urnparamserror-serverinternal-the-server-experienced-an-internal-error-error-retrieving-account/129946/3 "2020-08-01T14:23:58Z")

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It actually was a hiccup. I had a subdomain the other day refuse to renew / recreate so I was thinking it was something more. All good now. Thanks.

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [August 31, 2020, 2:24pm UTC](https://community.letsencrypt.org/t/error-urnparamserror-serverinternal-the-server-experienced-an-internal-error-error-retrieving-account/129946/4 "2020-08-31T14:24:01Z")

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