# Error retrieving account (HTTP 500)

**URL:** <https://community.letsencrypt.org/t/error-retrieving-account-http-500/132041>\
**Category:** Help\
**Created:** [August 26, 2020, 8:10am UTC](https://community.letsencrypt.org/t/error-retrieving-account-http-500/132041 "2020-08-26T08:10:41Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![perlanvin](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@perlanvin](https://community.letsencrypt.org/u/perlanvin)\
**Post date:** [August 26, 2020, 8:10am UTC](https://community.letsencrypt.org/t/error-retrieving-account-http-500/132041/1 "2020-08-26T08:10:41Z")

</div>

Hi,

I’m getting the below error while trying to issue certificates with -d … -d … -d …  
(This has worked fine for a long time)  
Any hints are greatly appreciated.

//SYS  
Apache 2.4.6 w/ Centos 7.  
Certbot 1.6.0  
//

If you need more information, logs etc … don’t hesitate to ask.  
The contact email associated with the account is admin@fouredge.se

Rgds

/PL

— letsencrypt.log —  
2020-08-26 09:39:44,626:DEBUG:acme.client:Storing nonce: 0002tG4fXudB1NXP8SLvAavN1DhSgpUKi52HdxRbD7oU0Z0  
2020-08-26 09:39:44,627:DEBUG:acme.client:JWS payload:

2020-08-26 09:39:44,630:DEBUG:acme.client:Sending POST request to [https://acme-v02.api.letsencrypt.org/acme/authz-v3/6764143372:](https://acme-v02.api.letsencrypt.org/acme/authz-v3/6764143372:)  
{  
“protected”: “eyJub25jZSI6ICIwMDAydEc0Zlh1ZEIxTlhQOFNMdkFhdk4xRGhTZ3BVS2k1MkhkeFJiRDdvVTBaMCIsICJ1cmwiOiAiaHR0cHM6Ly9hY21lLXYwMi5hcGkubGV0c2VuY3J5cHQub3J  
nL2FjbWUvYXV0aHotdjMvNjc2NDE0MzM3MiIsICJraWQiOiAiaHR0cHM6Ly9hY21lLXYwMS5hcGkubGV0c2VuY3J5cHQub3JnL2FjbWUvcmVnLzIzNTA5MTY2IiwgImFsZyI6ICJSUzI1NiJ9”,  
“payload”: “”,  
“signature”: “emuEYVl7l49TbnRdOmtfbrMDigjELHy7mDBUQu0A2fI6Pwz2XPwoswfo\_Xn1y420aOVrXVYd3qcfUVLo1bHpqiE7U0wPA5xX3Tjo031LhgMu-zrprhYrVSPcL6n96UHCH-XrOOOmXV0  
T8fKAkEDO1R8lEeeUredxvMlMoDH-gscs4GCC5Bz5U\_BsqCs7QRwheLfpRamOoeiZuzm7CJL\_VDREquFDlu4-QE7prSKVchtfQZlSIKrlwQzXgnOtOk1vLc5POWrKVoPH4OGZesC4SDJDR2wB47yJhcmE1L  
Hg1qTSS0q8gV-Y7hWs-i8hvFX-R1H2i9mGA5ueprxpHgnSIg”  
}  
2020-08-26 09:39:49,775:DEBUG:urllib3.connectionpool:[https://acme-v02.api.letsencrypt.org:443](https://acme-v02.api.letsencrypt.org:443) “POST /acme/authz-v3/6764143372 HTTP/1.1” 500 173  
2020-08-26 09:39:49,776:DEBUG:acme.client:Received response:  
HTTP 500  
Server: nginx  
Date: Wed, 26 Aug 2020 07:39:49 GMT  
Content-Type: application/problem+json  
Content-Length: 173  
Connection: keep-alive  
Cache-Control: public, max-age=0, no-cache  
Link: [https://acme-v02.api.letsencrypt.org/directory](https://acme-v02.api.letsencrypt.org/directory);rel=“index”  
Replay-Nonce: 0001c-Q4PqVcPTpWvcCWrAdPjRXvO17tOr7oyWG76yvpZSQ

{  
“type”: “urn:ietf:params:acme:error:serverInternal”,  
“detail”: "Error retrieving account “[https://acme-v01.api.letsencrypt.org/acme/reg/23509166](https://acme-v01.api.letsencrypt.org/acme/reg/23509166)"”,  
“status”: 500  
— end —

---

<div class="post-metadata">

**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\
**Post date:** [August 26, 2020, 8:13am UTC](https://community.letsencrypt.org/t/error-retrieving-account-http-500/132041/2 "2020-08-26T08:13:29Z")

</div>

Hi @perlanvin

> [@perlanvin](#):
>
> “status”: 500

please read

[Service status: Partial Service Disruption](https://letsencrypt.status.io)

---

<div class="post-metadata">

**Author:** ![perlanvin](https://avatars.discourse-cdn.com/v4/letter/p/51bf81/32.png) [@perlanvin](https://community.letsencrypt.org/u/perlanvin)\
**Post date:** [August 26, 2020, 8:16am UTC](https://community.letsencrypt.org/t/error-retrieving-account-http-500/132041/3 "2020-08-26T08:16:34Z")

</div>

Thank you! Hang in there, you’re the world’s best certificate service!

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [September 25, 2020, 8:16am UTC](https://community.letsencrypt.org/t/error-retrieving-account-http-500/132041/4 "2020-09-25T08:16:37Z")

</div>

Closed on September 25, 2020, 8:16am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.