I am trying to bring online a new BeyondTrust Virtual Appliance to replace the old appliance. I deleted the LE cert on the old appliance and shut it down. Then I configured the new appliance with same IP, as the old appliance, but when request the LE cert I keep getting this error: Error requesting new certificate: Not Registered
I worked with BeyondTrust support and they told me to reach out to LE directly.
For now, I ended up reverting back to the old appliance. On the old appliance, I was able to re-request an LE cert with issue. Since I deleted it, I had to request it again.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: skidata.com
I ran this command: On a new BeyondTrust Virtual Appliance, I click the request button after filling out the hostname field of supportusa.skidata.com
It produced this output: Error requesting new certificate: Not Registered
My web server is (include version): Beyond Trust Virtual Appliance Base 6.1.1
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is: My office Datacenter
I can login to a root shell on my machine (yes or no, or I don't know): I don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): 1.20.0