Error Message: "Primary Domain "no_valid_cert"

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
I ran this command:

It produced this output: DNS DCV: No local authority: “”; HTTP DCV: The system queried for a temporary file at “”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist. The domain “” resolved to an IP address “” that does not exist on this server.

My web server is (include version): box5676

The operating system my web server runs on is (include version): linix
My hosting provider, if applicable, is: Bluehost

I can login to a root shell on my machine (yes or no, or I don't know): I don't know

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): 94.0 (build 20)
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot)

Welcome to the community @ArthurC

Can you explain what you are trying to do?

I ask because I see you have a valid Let's Encrypt cert from just 3 weeks ago and your site is working fine. I see it using shopify which runs with Cloudflare. I am guessing those certs were created during the shopify setup process.

But, your post indicates you host with Bluehost and the error indicates the server you ran certbot from does not match the DNS for your domain name.

Are you trying to switch hosting services? Or, hoping to change the shopify certs? Or?

Will be easier to help if we understand the context. Thanks


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