Error issuing certificate


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My domain is:

I ran this command: Trying to Issue a new certificate with the Let’s Encrypt SSL cpanel plug-in

It produced this output:

There was a problem processing your request

Error issuing certificate
Failed to issue certificate
Unable to create file (/mnt/hdd/home/zniberca/public_html/.well-known/acme-challenge/rf_YWeLvd17gviZarKt6ZXqg4ZVlJWbMsV_jI-ze_yY) in your web directory: open /mnt/hdd/home/zniberca/public_html/.well-known/acme-challenge/rf_YWeLvd17gviZarKt6ZXqg4ZVlJWbMsV_jI-ze_yY: permission denied

My operating system is (include version):

Windows 8

My web server is (include version):

cPanel 62.0.20 not sure what is a web server

My hosting provider, if applicable, is:

Sky-Net Technologies

I can login to a root shell on my machine (yes or no, or I don’t know):

I don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):


here’s the image of the problem


Hi @karimzniber,

I’d suggest that you should ask your hosting provider for help with this. They have misconfigured their software somehow, and only the provider will be in a position to fix the problem.


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