ERR_ADDRESS_UNREACHABLE on Ubuntu 16.04

So at first, I follow the instructions from Digital Ocean Sefl-signed certificate but it's not working. So I tried to return everything back to the way it was. After that I follow the cerbot instruction as in Certbot for Apache Ubuntu 16.04

My domain is: www.pinrang.carakde.id

I ran this command: certbot --apache & cerbot-auto --apache

It produced this output: Both commands executed succesfully

My web server is (include version): Apache/2.4.18 (Ubuntu)

The operating system my web server runs on is (include version): Ubuntu 16.04

My hosting provider, if applicable, is: -

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Cpanel 72.0.10

/etc/apache/sites-available/default-ssl.conf

ServerAdmin webmaster@localhost ServerName pinrang.carakde.id DocumentRoot /var/www/html
            # Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
            # error, crit, alert, emerg.
            # It is also possible to configure the loglevel for particular
            # modules, e.g.
            #LogLevel info ssl:warn

            ErrorLog ${APACHE_LOG_DIR}/error.log
            CustomLog ${APACHE_LOG_DIR}/access.log combined

            # For most configuration files from conf-available/, which are
            # enabled or disabled at a global level, it is possible to
            # include a line for only one particular virtual host. For example the
            # following line enables the CGI configuration for this host only
            # after it has been globally disabled with "a2disconf".
            #Include conf-available/serve-cgi-bin.conf

            #   SSL Engine Switch:
            #   Enable/Disable SSL for this virtual host.
            SSLEngine on

            #   A self-signed (snakeoil) certificate can be created by installing
            #   the ssl-cert package. See
            #   /usr/share/doc/apache2/README.Debian.gz for more info.
            #   If both key and certificate are stored in the same file, only the
            #   SSLCertificateFile directive is needed.
            SSLCertificateFile      /etc/ssl/certs/ssl-cert-snakeoil.pem
            SSLCertificateKeyFile /etc/ssl/private/ssl-cert-snakeoil.key

            #   Server Certificate Chain:
            #   Point SSLCertificateChainFile at a file containing the
            #   concatenation of PEM encoded CA certificates which form the
            #   certificate chain for the server certificate. Alternatively
            #   the referenced file can be the same as SSLCertificateFile
            #   when the CA certificates are directly appended to the server
            #   certificate for convinience.
            #SSLCertificateChainFile /etc/apache2/ssl.crt/server-ca.crt

            #   Certificate Authority (CA):
            #   Set the CA certificate verification path where to find CA
            #   certificates for client authentication or alternatively one
            #   huge file containing all of them (file must be PEM encoded)
            #   Note: Inside SSLCACertificatePath you need hash symlinks
            #   to point to the certificate files. Use the provided
            #                Makefile to update the hash symlinks after changes.
            #SSLCACertificatePath /etc/ssl/certs/
            #SSLCACertificateFile /etc/apache2/ssl.crt/ca-bundle.crt

            #   Certificate Revocation Lists (CRL):
            #   Set the CA revocation path where to find CA CRLs for client
            #   authentication or alternatively one huge file containing all
            #   of them (file must be PEM encoded)
            #   Note: Inside SSLCARevocationPath you need hash symlinks

to point to the certificate files. Use the provided

            #                Makefile to update the hash symlinks after changes.
            #SSLCACertificatePath /etc/ssl/certs/
            #SSLCACertificateFile /etc/apache2/ssl.crt/ca-bundle.crt

            #   Certificate Revocation Lists (CRL):
            #   Set the CA revocation path where to find CA CRLs for client
            #   authentication or alternatively one huge file containing all
            #   of them (file must be PEM encoded)
            #   Note: Inside SSLCARevocationPath you need hash symlinks
            #                to point to the certificate files. Use the provided
            #                Makefile to update the hash symlinks after changes.
            #SSLCARevocationPath /etc/apache2/ssl.crl/
            #SSLCARevocationFile /etc/apache2/ssl.crl/ca-bundle.crl

            #   Client Authentication (Type):
            #   Client certificate verification type and depth.  Types are
            #   none, optional, require and optional_no_ca.  Depth is a
            #   number which specifies how deeply to verify the certificate
            #   issuer chain before deciding the certificate is not valid.
            #SSLVerifyClient require
            #SSLVerifyDepth  10

            #   SSL Engine Options:
            #   Set various options for the SSL engine.
            #   o FakeBasicAuth:
            #        Translate the client X.509 into a Basic Authorisation.  This means that
            #        the standard Auth/DBMAuth methods can be used for access control.  The
            #        user name is the `one line' version of the client's X.509 certificate.
            #        Note that no password is obtained from the user. Every entry in the user
            #        file needs this password: `xxj31ZMTZzkVA'.
            #   o ExportCertData:
            #        This exports two additional environment variables: SSL_CLIENT_CERT and
            #        SSL_SERVER_CERT. These contain the PEM-encoded certificates of the
            #        server (always existing) and the client (only existing when client
            #        authentication is used). This can be used to import the certificates
            #        into CGI scripts.
            #   o StdEnvVars:
            #        This exports the standard SSL/TLS related `SSL_*' environment variables.
            #        Per default this exportation is switched off for performance reasons,

because the extraction step is an expensive operation and is usually

            #        useless for serving static content. So one usually enables the
            #        exportation for CGI and SSI requests only.
            #   o OptRenegotiate:
            #        This enables optimized SSL connection renegotiation handling when SSL
            #        directives are used in per-directory context.
            #SSLOptions +FakeBasicAuth +ExportCertData +StrictRequire
            <FilesMatch "\.(cgi|shtml|phtml|php)$">
                            SSLOptions +StdEnvVars
            </FilesMatch>
            <Directory /usr/lib/cgi-bin>
                            SSLOptions +StdEnvVars
            </Directory>

            #   SSL Protocol Adjustments:
            #   The safe and default but still SSL/TLS standard compliant shutdown
            #   approach is that mod_ssl sends the close notify alert but doesn't wait for
            #   the close notify alert from client. When you need a different shutdown
            #   approach you can use one of the following variables:
            #   o ssl-unclean-shutdown:
            #        This forces an unclean shutdown when the connection is closed, i.e. no
            #        SSL close notify alert is send or allowed to received.  This violates
            #        the SSL/TLS standard but is needed for some brain-dead browsers. Use
            #        this when you receive I/O errors because of the standard approach where
            #        mod_ssl sends the close notify alert.
            #   o ssl-accurate-shutdown:
            #        This forces an accurate shutdown when the connection is closed, i.e. a
            #        SSL close notify alert is send and mod_ssl waits for the close notify
            #        alert of the client. This is 100% SSL/TLS standard compliant, but in
            #        practice often causes hanging connections with brain-dead browsers. Use
            #        this only for browsers where you know that their SSL implementation
            #        works correctly.
            #   Notice: Most problems of broken clients are also related to the HTTP
            #   keep-alive facility, so you usually additionally want to disable
            #   keep-alive for those clients, too. Use variable "nokeepalive" for this.
            #   Similarly, one has to force some clients to use HTTP/1.0 to workaround
            #   their broken HTTP/1.1 implementation. Use variables "downgrade-1.0" and
            #   "force-response-1.0" for this.
            # BrowserMatch "MSIE [2-6]" \
            #               nokeepalive ssl-unclean-shutdown \
            #               downgrade-1.0 force-response-1.0

    </VirtualHost>

Here is my /etc/apache2/sites-available/000-default.conf

 <VirtualHost *:80>
        # The ServerName directive sets the request scheme, hostname and port that
        # the server uses to identify itself. This is used when creating
        # redirection URLs. In the context of virtual hosts, the ServerName
        # specifies what hostname must appear in the request's Host: header to
        # match this virtual host. For the default virtual host (this file) this
        # value is not decisive as it is used as a last resort host regardless.
        # However, you must set it for any further virtual host explicitly.
        ServerName pinrang.carakde.id

        ServerAdmin webmaster@localhost
        DocumentRoot /var/www/html

        # Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
        # error, crit, alert, emerg.
        # It is also possible to configure the loglevel for particular
        # modules, e.g.
        #LogLevel info ssl:warn

        ErrorLog ${APACHE_LOG_DIR}/error.log
        CustomLog ${APACHE_LOG_DIR}/access.log combined

        # For most configuration files from conf-available/, which are
        # enabled or disabled at a global level, it is possible to
        # include a line for only one particular virtual host. For example the
        # following line enables the CGI configuration for this host only
        # after it has been globally disabled with "a2disconf".
        #Include conf-available/serve-cgi-bin.conf
RewriteEngine on
RewriteCond %{SERVER_NAME} =pinrang.carakde.id
RewriteRule ^ https://%{SERVER_NAME}%{REQUEST_URI} [END,NE,R=permanent]
</VirtualHost>

Here is the /etc/apache2/sites-available/000-default-le-ssl.conf

# The ServerName directive sets the request scheme, hostname and port that # the server uses to identify itself. This is used when creating # redirection URLs. In the context of virtual hosts, the ServerName # specifies what hostname must appear in the request's Host: header to # match this virtual host. For the default virtual host (this file) this # value is not decisive as it is used as a last resort host regardless. # However, you must set it for any further virtual host explicitly. ServerName pinrang.carakde.id
    ServerAdmin webmaster@localhost
    DocumentRoot /var/www/html

    # Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
    # error, crit, alert, emerg.
    # It is also possible to configure the loglevel for particular
    # modules, e.g.
    #LogLevel info ssl:warn

    ErrorLog ${APACHE_LOG_DIR}/error.log
    CustomLog ${APACHE_LOG_DIR}/access.log combined

    # For most configuration files from conf-available/, which are
    # enabled or disabled at a global level, it is possible to
    # include a line for only one particular virtual host. For example the
    # following line enables the CGI configuration for this host only
    # after it has been globally disabled with "a2disconf".
    #Include conf-available/serve-cgi-bin.conf

ServerName pinrang.carakde.id
Include /etc/letsencrypt/options-ssl-apache.conf
SSLCertificateFile /etc/letsencrypt/live/pinrang.carakde.id/fullchain.pem
SSLCertificateKeyFile /etc/letsencrypt/live/pinrang.carakde.id/privkey.pem



<VirtualHost *:80>
# The ServerName directive sets the request scheme, hostname and port that
# the server uses to identify itself. This is used when creating
# redirection URLs. In the context of virtual hosts, the ServerName
# specifies what hostname must appear in the request's Host: header to
# match this virtual host. For the default virtual host (this file) this
# value is not decisive as it is used as a last resort host regardless.
# However, you must set it for any further virtual host explicitly.
ServerName pinrang.carakde.id

    ServerAdmin webmaster@localhost
    DocumentRoot /var/www/html

    # Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
    # error, crit, alert, emerg.
    # It is also possible to configure the loglevel for particular
    # modules, e.g.
    #LogLevel info ssl:warn

    ErrorLog ${APACHE_LOG_DIR}/error.log
    CustomLog ${APACHE_LOG_DIR}/access.log combined

    # For most configuration files from conf-available/, which are
    # enabled or disabled at a global level, it is possible to
    # include a line for only one particular virtual host. For example the
    # following line enables the CGI configuration for this host only
    # after it has been globally disabled with "a2disconf".
    #Include conf-available/serve-cgi-bin.conf

@rizkyarlin, what command produces the ERR_ADDRESS_UNREACHABLE error?

It’s from browser when I tried https://www.pinrang.carakde.id

Thanks, I just took a look at this and it’s almost sure to be a firewall problem (could be a host firewall or network firewall). http://www.pinrang.carakde.id works fine but https://www.pinrang.carakde.id returns that error, which means that there’s a firewall generating the error (rather than a more obvious “Connection refused” error).

Here is my "sudo ufw status" output:

Status: active

To Action From


Apache Full ALLOW Anywhere
OpenSSH ALLOW Anywhere
Apache Full (v6) ALLOW Anywhere (v6)
OpenSSH (v6) ALLOW Anywhere (v6)

Does that apply to port 443?

Is there a Digital Ocean network firewall?

1 Like

Thanks for the quick response,

Yes.
Here I quote from digital ocean instruction:

As for:

I am not sure about this one, I am not even sure if the server that I am using is from DigitalOcean. Because my partner just gave me the credential to log in to the server.

Hi,

To confirm, the server is from indosat (indeed not digital ocean)

Thank you

1 Like

thanks @stevenzhu & @schoen , I will ask my colleague about the network firewall. I’ll let you know as soon as I get the confirmation

Thank you very much, now it's solved. I contacted my partner and found out that the network firewall was blocking port 443.

1 Like

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