Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: staging.easyivmr.com
I ran this command: sudo certbot --apache
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Which names would you like to activate HTTPS for?
1: staging.easyimvr.com
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter ‘c’ to cancel): 1
Obtaining a new certificate
Performing the following challenges:
tls-sni-01 challenge for staging.easyimvr.com
Enabled Apache socache_shmcb module
Enabled Apache ssl module
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. staging.easyimvr.com (tls-sni-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: NXDOMAIN looking up A for staging.easyimvr.com
IMPORTANT NOTES:
-
The following errors were reported by the server:
Domain: staging.easyimvr.com
Type: connection
Detail: DNS problem: NXDOMAIN looking up A for staging.easyimvr.comTo fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you’re using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.
My web server is (include version):
ubuntu 16.04 LTS
Apache2
The operating system my web server runs on is (include version):
ubuntu 16.04 LTS
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No