Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | apsago.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: apsago.com
It produced this output: Challenge failed for domain apsago.com Challenge failed for domain www.apsago.com http-01 challenge for apsago.com http-01 challenge for www.apsago.com Cleaning up challenges Some challenges have failed. IMPORTANT NOTES: - The following errors were reported by the server: Domain: apsago.com Type: connection Detail: 18.104.22.168: Fetching http://apsago.com/.well-known/acme-challenge/U3TZgbByMQYK0DZmEUjYC3cqydbUWJTOS52fpeZUCqc: Timeout during connect (likely firewall problem) Domain: www.apsago.com Type: connection Detail: 22.214.171.124: Fetching http://www.apsago.com/.well-known/acme-challenge/5_YbSY6G6yD7eWUCj7V_WsAcDnNV3BNXV0_3zOJBjps: Timeout during connect (likely firewall problem) To fix these errors, please make sure that your domain name was entered correctly and the DNS A/AAAA record(s) for that domain contain(s) the right IP address. Additionally, please check that your computer has a publicly routable IP address and that no firewalls are preventing the server from communicating with the client. If you're using the webroot plugin, you should also verify that you are serving files from the webroot path you provided.
My web server is (include version): nginx 1.18.0
The operating system my web server runs on is (include version): Debian 11 Raspberry Pi 4 Model B 4 GB
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): 1.12.0
When I check on Let's Debug, it has output:
www.apsago.com has an A (IPv4) record (126.96.36.199) but a request to this address over port 80 did not succeed. Your web server must have at least one working IPv4 or IPv6 address.
A timeout was experienced while communicating with www.apsago.com/188.8.131.52: Get "http://www.apsago.com/.well-known/acme-challenge/letsdebug-test": context deadline exceeded
@0ms: Making a request to http://www.apsago.com/.well-known/acme-challenge/letsdebug-test (using initial IP 184.108.40.206)
@0ms: Dialing 220.127.116.11
@10001ms: Experienced error: context deadline exceeded
A test authorization for www.apsago.com to the Let's Encrypt staging service has revealed issues that may prevent any certificate for this domain being issued.
18.104.22.168: Fetching http://www.apsago.com/.well-known/acme-challenge/aGjLkCBiNS2068SXZgYn1CKfqLjH3_01Je11sJTHofs: Timeout during connect (likely firewall problem)
Please help, thank you so much