# Creation of certificate fails with certbot and certbot-auto **URL:** \ **Category:** Help\ **Created:** [February 25, 2020, 6:35pm UTC](https://community.letsencrypt.org/t/creation-of-certificate-fails-with-certbot-and-certbot-auto/114234 "2020-02-25T18:35:16Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![marcel.blenkers](https://avatars.discourse-cdn.com/v4/letter/m/f04885/32.png) [@marcel.blenkers](https://community.letsencrypt.org/u/marcel.blenkers)\ **Post date:** [February 25, 2020, 6:35pm UTC](https://community.letsencrypt.org/t/creation-of-certificate-fails-with-certbot-and-certbot-auto/114234/1 "2020-02-25T18:35:16Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: [gpsdevb.hotsplots.de](http://gpsdevb.hotsplots.de) I ran this command: certbot --nginx or just certbot or certbot-auto It produced this output: root@mydevb:~# /opt/certbot-auto -d [gpsdevb.hotsplots.de](http://gpsdevb.hotsplots.de) Saving debug log to /var/log/letsencrypt/letsencrypt.log Plugins selected: Authenticator nginx, Installer nginx An unexpected error occurred: SSLError: HTTPSConnectionPool(host=‘[acme-v02.api.letsencrypt.org](http://acme-v02.api.letsencrypt.org)’, port=443): Max retries exceeded with url: /directory (Caused by SSLError(SSLError(“bad handshake: SysCallError(104, ‘ECONNRESET’)”,),)) Please see the logfiles in /var/log/letsencrypt for more details. root@mydevb:~# ping [acme-v02.api.letsencrypt.org](http://acme-v02.api.letsencrypt.org) PING [ca80a1adb12a4fbdac5ffcbc944e9a61.pacloudflare.com](http://ca80a1adb12a4fbdac5ffcbc944e9a61.pacloudflare.com) (172.65.32.248) 56(84) bytes of data. 64 bytes from 172.65.32.248 (172.65.32.248): icmp\_seq=1 ttl=61 time=0.815 ms 64 bytes from 172.65.32.248 (172.65.32.248): icmp\_seq=1 ttl=61 time=12.7 ms (DUP!) 64 bytes from 172.65.32.248 (172.65.32.248): icmp\_seq=2 ttl=61 time=0.834 ms 64 bytes from 172.65.32.248 (172.65.32.248): icmp\_seq=2 ttl=61 time=12.8 ms (DUP!) ^C My web server is (include version): nginx The operating system my web server runs on is (include version): debian10 My hosting provider, if applicable, is: I can login to a root shell on my machine (yes or no, or I don’t know): yes I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): certbot 1.2.0 ---
**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\ **Post date:** [February 25, 2020, 6:39pm UTC](https://community.letsencrypt.org/t/creation-of-certificate-fails-with-certbot-and-certbot-auto/114234/2 "2020-02-25T18:39:43Z")
Hi @marcel.blenkers, It looks like your server’s outbound Internet access is strange somehow. Do you have a firewall or proxy that somehow limits outgoing connections from this server? ---
**Author:** ![mnordhoff](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mnordhoff/32/22583_2.png) [@mnordhoff](https://community.letsencrypt.org/u/mnordhoff)\ **Post date:** [February 25, 2020, 6:41pm UTC](https://community.letsencrypt.org/t/creation-of-certificate-fails-with-certbot-and-certbot-auto/114234/3 "2020-02-25T18:41:15Z")
Is this happening all the time, or just occasionally? What if you try again? ---
**Author:** ![marcel.blenkers](https://avatars.discourse-cdn.com/v4/letter/m/f04885/32.png) [@marcel.blenkers](https://community.letsencrypt.org/u/marcel.blenkers)\ **Post date:** [February 26, 2020, 7:43am UTC](https://community.letsencrypt.org/t/creation-of-certificate-fails-with-certbot-and-certbot-auto/114234/4 "2020-02-26T07:43:18Z")
Hi @schoen, i disabled the iptables-service but still got this issue. But i found something strange at the datacenter. Some maschines got strange replies. i already informed the provider. Lets wait what he will find out. Greetings Marcel ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [March 27, 2020, 7:57am UTC](https://community.letsencrypt.org/t/creation-of-certificate-fails-with-certbot-and-certbot-auto/114234/5 "2020-03-27T07:57:41Z")
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