Hi there. Thanks for the speedy reply. I am using the Let’s Encrypt auto install found in the security section of cpanel. It is a orange a blue lock icon with Let’s Encrypt text below.
This isn’t a plugin I’ve used ( there is a different one which is the official cpanel one ). So you may need to talk to your host in order to get the detailed logs
You can test the basics by creating the directory structure .well-known/acme-challenge/ within the webroot directory of your domain, and then adding a text file called “test” in that with contents “ok”.
Thanks for the quick reply. we did look at that plugin and I think it is a viable option. The only drawback I found was that it required renewal every three months.
Here is what finally worked for us. It ended up being a SG server configuration issue.
From SG Support:
I had to regenerate the nginx vhosts used by the application in order to install the Let’s Encrypt SSL certificate. I have seen such issues before as the nginx is not able to find the folder and the vhosts had to be regenerated in order to resolve the issue.
We also found this code…
I think i found another solution… adding this to the .htaccess file RewriteRule “^.well-known/acme-challenge” - [L]